ZAKERY HELMEID
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Cumming Group
10.2023 - Current
- Perform a variety of general office tasks for the Seattle office and off-site client location
- Greet and welcome guests and direct them to the appropriate person and conference room
- Coordinate travel arrangements, arranging for flights, hotels, as requested
- Schedule meetings and conference calls
- Prepare and assist with expense reports, reconciliation of credit card statements, and reporting
- Maintain key contact information in our CRM database
- Assist in planning and coordinating office events, parties, and team presentations
- Organize and coordinate lunch-and-learns and other presentations for the team
- Assist new hires with administrative procedures, standards and guidelines
- Maintain strong relationships with clients, vendors, and Team Members
- Work with fellow Admin team to ensure company cultural initiatives are executed.
Senior Assistant General Manager
VIDA Fitness
12.2018 - 06.2023
- Provide regular briefings and reports to senior management officials on the implementation and effectiveness of corporate programs such as marketing campaigns, sales, membership retention, customer surveys, facility maintenance, workforce planning, financial management, and employee development
- On a daily basis, utilized computer software programs such as Prism, DataTrak, Google Drive, and Microsoft products such as Teams, Outlook, PowerPoint, and Excel to generate reports and analyze unique business operations issues
- This included using data collected from multiple sources to identify trends and problem areas requiring attention
- For example, I reviewed personnel training records to identify areas for improvement
- I identified experienced personnel who could provide training to new or inexperienced personnel
- Responsible for a multi-story commercial building that was company owned and over 100,000 square feet in size
- This responsibility included administering and coordinating facility maintenance and operations contracts for alteration and renovation projects as well as to provide support and specialized services such as electric, utilities, mechanical, and janitorial
- Maintained a routine customer survey program in order to assess satisfaction and obtain feedback to ensure effectiveness of operations
- Prepared annual purchase requests for contracted maintenance services and monitored warranty periods on facility equipment
- Responsible for maintaining facility equipment in excellent working condition and determining when in-house staff can make equipment repairs or that outside, contracted support is required
- Monitor purchase card program to ensure compliance with company regulations and financial constraints
- Compile and prepare reports, records, statistics, listings, charts, and graphs on preventative maintenance information at management’s request
- Review results of previous efforts in administrative program areas and provide recommendations to management for improving these programs
- Analyze sales data and establish methods for exceeding sales goals, managing product inventory, and reducing waste to achieve efficient operations and positive cash flow
- Coordinate with team members across business departments to ensure effective operations and efficient utilization of resources to achieve company goals
- Recommend alternative actions to meet goals when current efforts fall short of expectations
- Manage the business operations budget and administrative functions such as payroll and travel while taking into account competing priorities between departments and adjusting finances when encountering unexpected costs
- Responsible for hiring, managing, evaluating, and scheduling a team of 20+ customer associates and housekeeping staff with a focus on training, development, and performance management and recognition
- Increased team member productivity through a renewed focus on heightened levels of customer service and encouraging team members to provide support across all departments
- Work with membership consultants and the General Manager to develop methods and programs for increasing member retention and generating new memberships
- Held weekly team-building exercises to promote communication across different departments
- Facilitated meetings with contract company managers to ensure good working relationships and prompt resolution of differences.
Field Organizer
North, Democratic-NPL
11.2007 - 07.2018
- Collaborated with political groups and state legislative candidates to increase candidate accessibility and promote mutual goals
- Recruited, trained and developed new and existing volunteers in voter outreach best practices
- Executed voter outreach out of the main Bismarck office, surrounding towns, and satellite office in Dickinson
- Recruited more than 550 volunteer shifts and oversaw the completion of more than 12,000 phone calls and 11,000 doors knocked, not including get out the vote, when an additional 45,000 doors were knocked and thousands more calls made.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Canvassed areas to increase support and raise funds.
- Coordinated and implemented numerous meetings, forums and community events.
- Recruited and trained volunteers to handle field canvassing functions.
- Developed and implemented onboarding and orientation programs for new employees.
Field Organizer
Jordan For Governor
04.2018 - 05.2018
- One of three organizers in the State and the sole organizer over the ten counties that make up the Idaho panhandle
- Oversaw the recruitment and training of new and existing volunteers in various voter outreach roles
- Planned and participated in voter outreach opportunities remotely, in satellite efforts in Coeur d’Alene and Lewiston, and out of the campaign office in Moscow, ID.
- Increased voter engagement by organizing and executing strategic door-to-door canvassing efforts.
- Assisted in developing targeted messaging for different demographics, increasing overall campaign effectiveness.
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Maintained accurate records of volunteer hours for proper recognition and appreciation efforts post-campaign season.
Member Services Representative
Navy Federal Credit Union
11.2017 - 04.2018
- (40 Hours per Week), $16.75 hourly Tacoma, WA
- Utilized company databases/programs and conversations with members to understand financial needs
- Develop relationships and educate members on beneficial products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
Business Operations Manager
Old Navy
04.2016 - 06.2017
- Hours per Week), $40,000 annually Janesville, WI
- Trained and developed new and existing associates in their roles
- Utilized tools and data to maximize sales opportunities and make accurate sales projections
- Additionally planned and executed tactics to ensure positive customer experience, ultimately driving sales to achieve goals.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Assistant Store Manager
Wal-Mart
09.2013 - 04.2016
- (45 Hours per Week), $38,000 annually Janesville, WI
- Oversaw planning and strategies for assigned area, along with the successful execution of company policies and procedures with staff
- Identified opportunities to mentor and engage staff to maximize satisfaction in their roles, in turn driving sales to meet goals.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Arts - Broadcast Journalism and Politics
University of Wisconsin Whitewater
12.2012
Skills
- Administrative Procedures
- Customer and client relations
- Meeting Arrangements
- Project Management
- Team Bonding
- Project Schedule Coordination
- Quality Assurance
- Internal Communications
- Scheduling
- Office Administration
Timeline
Administrative Assistant
Cumming Group
10.2023 - Current
Senior Assistant General Manager
VIDA Fitness
12.2018 - 06.2023
Field Organizer
Jordan For Governor
04.2018 - 05.2018
Member Services Representative
Navy Federal Credit Union
11.2017 - 04.2018
Business Operations Manager
Old Navy
04.2016 - 06.2017
Assistant Store Manager
Wal-Mart
09.2013 - 04.2016
Field Organizer
North, Democratic-NPL
11.2007 - 07.2018
Bachelor of Arts - Broadcast Journalism and Politics
University of Wisconsin Whitewater
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