Zaketa Taylor
Overview
10
10
years of professional experience
Work History
Power Up Academy
Revolution Workshop
Chicago, IL
08.2024 - Current
- Revolution Workshop builds skills, hope, and resilience in Chicago's underserved communities through construction job training and job creation.
Peacekeeper
The Restorative Project
Chicago, IL
07.2024 - Current
- Conducted patrols to ensure the safety of citizens and maintained order in designated areas.
- Assisted with negotiations between warring factions, providing impartial advice to both sides.
- Monitored ceasefires, ensuring compliance with agreements and intervening when necessary.
- Delivered presentations at international conferences on topics related to preventing violent conflict or promoting sustainable peace.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Developed appropriate treatment plans focusing on each individual's needs.
Case Manager
Integrity& Fidelity
Chicago, IL
08.2022 - 09.2023
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained confidentiality and adhered to professional ethics and standards.
- Identified barriers to client success and developed strategies to overcome them.
- Researched and analyzed community needs to determine program directions and goals.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Provided hands-on and proactive leadership to community services staff.
Assistant Project Manager
Tools For Freedom
Chicago, IL
03.2021 - 04.2022
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Developed project plans, identified resources and established deadlines.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Cashier Team Lead
Church's Chicken
Chicago, IL
12.2017 - 02.2019
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Answered customer questions and provided store information.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
Customer Service Representative Supervisor
Black Wall Street Investments
Chicago, IL
03.2015 - 08.2016
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Conducted regular performance reviews with team members to identify areas of improvement in customer service skills.
- Provided training and coaching on product knowledge, sales techniques, customer communication and problem resolution.
- Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
Education
High School Diploma -
Cornerstone Christian Correspondence School
15938 US Hwy 17, Townsend, GA 31331, Us05-2017
Skills
Dependability and Adaptability
Collaborative Interaction
Keen Attention to Detail
Effective Communication Skills
Timeline
Power Up Academy
Revolution Workshop
08.2024 - Current
Peacekeeper
The Restorative Project
07.2024 - Current
Case Manager
Integrity& Fidelity
08.2022 - 09.2023
Assistant Project Manager
Tools For Freedom
03.2021 - 04.2022
Cashier Team Lead
Church's Chicken
12.2017 - 02.2019
Customer Service Representative Supervisor
Black Wall Street Investments
03.2015 - 08.2016
High School Diploma -
Cornerstone Christian Correspondence School
Similar Profiles
Julia ThorntonJulia Thornton
HR Generalist – Office Manager – Program Administrative Assistant at Revolution WorkshopHR Generalist – Office Manager – Program Administrative Assistant at Revolution Workshop
Archilove MutyambiziArchilove Mutyambizi
Chief Executive Officer at Business Revolution Revolution (Pty)LtdChief Executive Officer at Business Revolution Revolution (Pty)Ltd
Mohamed Moghazy RefaeyMohamed Moghazy Refaey
Automotive Service Manager at FOR USED CAR REFURBISHING WORKSHOP , Raka workshopAutomotive Service Manager at FOR USED CAR REFURBISHING WORKSHOP , Raka workshop
R. Ryan CarlsonR. Ryan Carlson
BELL Power Scholars Academy Academic Teacher at Norris Elementary SchoolBELL Power Scholars Academy Academic Teacher at Norris Elementary School
ANNA DARRIGUEZANNA DARRIGUEZ
Sangguniang Kabataan Member at Brgy. Abango Barugo, LeyteSangguniang Kabataan Member at Brgy. Abango Barugo, Leyte