Zaketa Taylor
Overview
10
10
years of professional experience
Work History
Power Up Academy
Revolution Workshop
Chicago, IL
08.2024 - Current
- Revolution Workshop builds skills, hope, and resilience in Chicago's underserved communities through construction job training and job creation.
Peacekeeper
The Restorative Project
Chicago, IL
07.2024 - Current
- Conducted patrols to ensure the safety of citizens and maintained order in designated areas.
- Assisted with negotiations between warring factions, providing impartial advice to both sides.
- Monitored ceasefires, ensuring compliance with agreements and intervening when necessary.
- Delivered presentations at international conferences on topics related to preventing violent conflict or promoting sustainable peace.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Developed appropriate treatment plans focusing on each individual's needs.
Case Manager
Integrity& Fidelity
Chicago, IL
08.2022 - 09.2023
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained confidentiality and adhered to professional ethics and standards.
- Identified barriers to client success and developed strategies to overcome them.
- Researched and analyzed community needs to determine program directions and goals.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Provided hands-on and proactive leadership to community services staff.
Assistant Project Manager
Tools For Freedom
Chicago, IL
03.2021 - 04.2022
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Developed project plans, identified resources and established deadlines.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Cashier Team Lead
Church's Chicken
Chicago, IL
12.2017 - 02.2019
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Answered customer questions and provided store information.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
Customer Service Representative Supervisor
Black Wall Street Investments
Chicago, IL
03.2015 - 08.2016
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Conducted regular performance reviews with team members to identify areas of improvement in customer service skills.
- Provided training and coaching on product knowledge, sales techniques, customer communication and problem resolution.
- Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
Education
High School Diploma -
Cornerstone Christian Correspondence School
15938 US Hwy 17, Townsend, GA 31331, Us05-2017
Skills
Dependability and Adaptability
Collaborative Interaction
Keen Attention to Detail
Effective Communication Skills
Timeline
Power Up Academy
Revolution Workshop
08.2024 - Current
Peacekeeper
The Restorative Project
07.2024 - Current
Case Manager
Integrity& Fidelity
08.2022 - 09.2023
Assistant Project Manager
Tools For Freedom
03.2021 - 04.2022
Cashier Team Lead
Church's Chicken
12.2017 - 02.2019
Customer Service Representative Supervisor
Black Wall Street Investments
03.2015 - 08.2016
High School Diploma -
Cornerstone Christian Correspondence School