Zakhiir Jackson
Philadelphia,PA
Summary
Dynamic and versatile retail professional with extensive experience across the fashion industry, including retail sales, security for high-end fashion stores, and ownership of a successful clothing brand. Adept at building and maintaining strong client relationships, delivering exceptional customer service, and driving sales through personalized styling and product knowledge. Proven ability to safeguard luxury retail environments while ensuring a welcoming and exclusive experience for clientele. Seeking to leverage a diverse skill set and passion for luxury fashion in a Client Advisor role at a high-end fashion store, bringing a unique blend of sales expertise, security acumen, and client-focused entrepreneurship.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Proactively monitoring merchandise to prevent theft.
- Identifying suspicious behaviors and situations that could result in inventory loss.
- Assisting high-profile customers with concerns or needs related to store safety.
- Providing a discreet yet visible security presence to enhance customer comfort.
- De-escalating tense situations between customers or employees.
- Using communication skills to resolve potential conflicts calmly and professionally.
- Maintaining strict awareness of surroundings and any anomalies within the store.
- Detecting small details that could indicate larger issues (e.g., counterfeit items, tampering).
- Working closely with sales staff and management to ensure a safe shopping environment.
- Participating in daily briefings and collaborating on security protocols.
- Ensured privacy and discretion when working with high-profile clients.
- Ensured a seamless integration of security measures with the high-end retail atmosphere.
Entrepreneur
Ambiverted
08.2020 - Current
- Building long-term relationships with clients through personalized service and follow-ups.
- Understanding client preferences to offer tailored product recommendations and solutions.
- Meeting sales goals through effective in-person sales strategies.
- Understanding sales psychology to close deals while maintaining a luxury experience.
- Effectively communicating the brand’s story, vision, and values to resonate with clients.
- Creating brand loyalty by emphasizing product uniqueness and craftsmanship.
- Deep understanding of fabrics, design elements, and construction of clothing.
- Ability to explain product features and benefits in a compelling way.
- Implementing strategies to retain clients, including loyalty programs, events, and exclusive offers.
- Following up with clients to maintain relationships and encourage repeat business.
- Designing and arranging store displays that attract attention and boost sales.
- Ensuring that products are presented in a way that enhances their appeal.
- Negotiating pricing, packages, or special offers with clients to maximize sales and satisfaction.
- Closing sales with confidence while maintaining a focus on client satisfaction.
- Handling customer complaints or product issues with quick, creative solutions.
- Adapting to client needs and changing trends in real-time.
Sales Associate
Foot Locker
07.2021 - 08.2022
- In-depth understanding of sneaker technologies, materials, and performance benefits.
- Ability to educate customers on product features, sizing, and comfort to make the right selection.
- Meeting and exceeding sales targets through effective product recommendations.
- Handling objections and guiding customers toward purchases that meet their needs.
- Engaging with customers to understand their preferences, and providing personalized assistance.
- Offering top-notch service in a busy retail environment while ensuring client satisfaction.
- Arranging product displays to maximize visibility and boost sales.
- Ensuring shelves are stocked and well-organized to maintain a seamless shopping experience.
- Working closely with other associates to achieve store goals and maintain a positive shopping atmosphere.
- Communicating effectively with management and peers to ensure smooth operations.
- Managing multiple customers at once, balancing service speed with personalized attention.
- Prioritizing tasks during peak hours while maintaining a focus on sales.
- Handling customer complaints and returns with professionalism and efficiency.
- Resolving issues quickly to ensure customer satisfaction.
- Staying up to date on the latest sneaker releases and promotional campaigns.
- Actively participating in product launches, ensuring customers receive the latest styles.
Education
No Degree - Business
Pennsylvania State University
University Park, PA05.2026
Skills
- Provide personalized service and anticipate client needs, ensuring their comfort and satisfaction
- Apply crisis management and conflict resolution skills to handle client complaints or issues calmly and efficiently
- Leverage the attention to detail from security to develop deep knowledge of the brand’s products, ensuring accurate recommendations
- Apply strong organizational and time management skills from the security role to effectively manage multiple clients and priorities during busy periods
- Leverage client relations expertise to build strong, personalized connections with high-end clientele
- Use of sales experience to close deals while providing a luxury, client-centered experience
- Engage clients with compelling narratives about the products and brand
- Use of in-depth knowledge of clothing construction and design to expertly advise clients on high-end fashion items
- Utilization of client retention experience to develop repeat business through exceptional service and personalized follow-ups
- Remain flexible and adaptable in a fast-paced, luxury retail environment to meet and exceed client expectations
- Actively engage with high-end clients during launches, promoting the latest trends and collections with confidence
Timeline
Security Officer
Allied Universal Security Services
06.2024 - Current
Sales Associate
Foot Locker
07.2021 - 08.2022
Entrepreneur
Ambiverted
08.2020 - Current
No Degree - Business
Pennsylvania State University
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