Zaki Osorio
Deltona,FL
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Talented Accounts Receivable Specialist with 4 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
6
6
years of professional experience
Work History
Collections Advisor
Concentrix
Deltona, FL
01.2022 - 01.2024
- As a Collections Advisor my job is to ensure customers are able to make credible payments to their accounts and if unable to, research and apply assistance! Also, overlook other agents in lesser roles and participate in trainings regularly in order to be the best at what I do! Overlooking other agents as well as looking into unfinished case work and making corrections to said work.
- Resolved discrepancies between payments received and amounts owed by customers.
- Documented collection efforts thoroughly using established policies and procedures.
- Investigated reasons for non-payment and suggested solutions to resolve delinquency issues.
- Reported any suspicious activity regarding customer accounts to management immediately.
- Followed up on all outstanding account balances as needed.
- Maintained a professional demeanor when interacting with customers during collections calls.
Medical Dispatcher
SYKES
DeLand, FL
12.2020 - 12.2021
- Resolved customer complaints in an efficient and professional manner.
- Developed strategies for improving efficiency within the dispatch department.
- Performed administrative duties such as filing paperwork, preparing reports and updating logs.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Collaborated closely with colleagues in order to provide the best possible service experience for customers.
- Updated internal databases with current contact information for clients, vendors and other stakeholders.
- Checked in regularly with drivers during shifts to ensure they had adequate resources for their trips.
- Provided technical support for software used by dispatchers such as mapping programs or GPS systems.
- Provided assistance during peak times when additional staffing was required.
- Ensured compliance with local laws, regulations and policies related to medical transportation services.
- Verified insurance coverage for all transport requests prior to dispatch.
- Responded quickly to emergency situations involving medical transports requiring immediate attention.
Customer Service Representative
Humach
Deltona, FL
02.2020 - 10.2021
- As working for Humach, I would set and arrange appointments for vaccinations in all five boroughs in New York City! Would read scripts and review medical information and insurance coverage information
- Was also co-employed with an insurance company they worked with as well at the time.
Carhop/Cashier
Sonic Drive-In
Orange City, FL
05.2018 - 02.2020
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Communicated effectively with co-workers regarding order status or customer requests.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Kept customer and food preparation areas clean and well-organized.
- Completed orders by making specialty shakes and ice cream desserts.
- Answered product and order questions accurately and professionally.
- Maintained knowledge of new offerings and upsold promotional items and specials.
Education
High school diploma -
Pine Ridge High School
06.2020
Skills
- Cold Calling
- Medical Collection
- Medical Billing
- Accounts Receivable
- Medical Coding
- Credit Analysis
- Research
- Account Reconciliation
- Sales
- Negotiation
- Insurance Verification
- Business Correspondence Writing
- Account Management
- Client Relations
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Collections Advisor
Concentrix
01.2022 - 01.2024
Medical Dispatcher
SYKES
12.2020 - 12.2021
Customer Service Representative
Humach
02.2020 - 10.2021
Carhop/Cashier
Sonic Drive-In
05.2018 - 02.2020
High school diploma -
Pine Ridge High School
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