Zakia Bush-Smith
Overview
11
11
years of professional experience
Work History
Health Information Management Technician
Kaiser Permanente
04.2022 - Current
- Actively participated in ongoing professional development opportunities to stay current with industry trends and advancements in technology related to health information management practices.
- Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
- Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
- Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
Tele Service Representative (TSR)
Kaiser Permanente
05.2015 - Current
- Receives incoming phone calls from 80 patient's daily
- Records appointment information, transfers calls to appropriate personnel/departments according to protocol
- Responds quickly to meet member/patient needs and resolves problems
- Adapts to new information on a daily basis as events arise that change booking procedures
- Cancels and verifies appointments at the request of patients
- Ability to use guidelines to identify high risk calls that need immediate medical attention.
Personal Admissions Liaison
K12 Inc.
03.2014 - 09.2014
- Answered and responded to parent's / students inquiries regarding school admissions requirements
- Executed 50 to 75 outbound calls per day resulting in over 200 family enrollment approvals within a month
- Confirmed that over 10 unresolved issues were escalated to the appropriate areas for immediate action on a daily basis
- Explained the placement and enrollment process and next steps to applicants based on the specifics of the individual school
- Utilized Salesforce and TotalView Enrollment to manage family enrollments and documentation submittals
- Adapted quickly to new software, company systems, and programs.
Customer Care Intern
Deltek
08.2013 - 01.2014
- Verified Customers' assets and maintenance data to prepare a quote 90 days in advance of expiration
- Utilized Salesforce to secure relevant customer information
- Ensured all Maintenance Renewal Contracts were processed accurately, efficiently and in a timely manner to correctly reflect their software and support plans
- Assisted with sales inquiries relating to customer contracts, assets and maintenance data.
Education
Information Technology Training -
Year Up / Northern Virginia Community College
Arlington, VA01.2014
Bachelors - Healthcare Management -
Colorado Technical University
05.2022
Skills
- Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7; SharePoint; Salesforce; HealthConnect; basic HTML, blogs, and wikis; basic understanding of database and SQL
Timeline
Health Information Management Technician
Kaiser Permanente
04.2022 - Current
Tele Service Representative (TSR)
Kaiser Permanente
05.2015 - Current
Personal Admissions Liaison
K12 Inc.
03.2014 - 09.2014
Customer Care Intern
Deltek
08.2013 - 01.2014
Information Technology Training -
Year Up / Northern Virginia Community College
Bachelors - Healthcare Management -
Colorado Technical University
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