ZAKIA BUSHRA
Mukilteo,WA
Summary
Detail-oriented healthcare professional with a Master's in Public Health (Global Health focus) and ongoing Doctor of Pharmacy studies. Experienced in medication management, regulatory compliance, policy implementation, and cross-functional collaboration. Skilled in data analysis, reporting, and vendor coordination with a focus on optimizing healthcare workflows. Adept at interpreting healthcare regulations, mentoring teams, and developing actionable strategies to improve healthcare outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Diversity, Equity and Inclusion Commissioner
City Of Mukilteo
Mukilteo, WA
09.2022 - Current
- Ensured compliance with applicable laws, regulations, policies and procedures governing the Commission's operations.
- Oversaw project planning and execution for community events, ensuring alignment with organizational goals.
- Managed vendor agreements and community partnerships to support event logistics.
- Developed and implemented policies and training materials promoting inclusivity and compliance.
- Maintained accurate documentation and reporting for DEI initiatives and outreach programs.
- Organized and facilitated book reading events to promote diversity, cultural awareness, and community engagement.
- Represented the DEI Commission at the Mukilteo Rally in 2023, advocating for inclusivity, equity, and community collaboration.
- Fostered an inclusive environment through community outreach programs and educational activities.
- Collaborated with community leaders to address local concerns and create actionable plans for promoting equity.
- Provided coaching and mentorship to team members, fostering accountability and inclusivity within the team.
Pharmacy Intern
Swedish Hospital
Edmonds, Washington
07.2024 - 07.2024
- Conducted in-depth clinical patient interviews to gather and document medication information.
- Assessed medication appropriateness in alignment with patients' health goals.
- Developed SOAP notes to outline treatment plans collaboratively with healthcare providers.
- Verified product preparation accuracy, including unit dose medications and parenteral products.
- Observed certified pharmacy personnel compound complex pharmaceutical products.
- Outlined basic medication information for commonly prescribed medications across various administration routes.
- Participated in safety and quality improvement initiatives, including reporting and error prevention.
Pharmacy Intern
Walgreens
Marysville, Washington
02.2024 - 05.2024
- Collected and reviewed patients’ medication history from relevant sources.
- Assessed medication indications, efficacy, and safety for patient treatment plans.
- Reviewed patients’ medication lists to identify and address potential medication therapy problems (MTPs).
- Presented patients’ cases to preceptors and healthcare team members.
- Implemented medication plans and identified three key teaching points for patient counseling.
- Communicated medication-related concerns using SBAR (Situation, Background, Assessment, Recommendation) format.
- Prepared and delivered an in-service presentation on medication-related topics.
Pharmacy Technician
Credena Health Pharmacy
Seattle, WA
07.2022 - 04.2023
- Managed medication inventory budgets, ensuring accurate stock levels, and adherence to regulatory compliance standards (FDA, HIPAA).
- Oversaw vendor coordination, monitored medication deliveries, and resolved supply chain discrepancies to maintain workflow efficiency.
- Collaborated with cross-functional teams, including pharmacists, administrative staff, and healthcare providers, to address medication-related issues.
- Trained and mentored new pharmacy technicians, providing guidance on standard operating procedures (SOPs), and compliance protocols.
- Conducted quality audits and inventory reviews to ensure medication safety, accuracy, and compliance with state and federal regulations.
- Prepared and analyzed inventory reports, identifying trends, and recommending process improvements to optimize resource utilization.
- Assisted with insurance claims processing and documentation to ensure timely approvals and compliance with billing requirements.
- Communicated with healthcare providers and stakeholders to resolve prescription-related challenges effectively.
Pharmacy Technician
Seattle Children's Hospital
Seattle, WA
11.2021 - 01.2022
- Oversaw medication supplies and managed vendor relations to ensure timely deliveries and inventory accuracy.
- Conducted compliance audits to ensure adherence to hospital and regulatory standards.
- Delivered data-driven reports on inventory trends and discrepancies to management.
- Communicated with healthcare teams to align on regulatory requirements for pharmaceutical handling.
- Managed medication inventory and performed regular audits to ensure compliance.
- Monitored medication supplies and placed timely orders to prevent shortages.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Prepared medications and conducted quality checks.
Pharmacy Technician
Walgreens
Everett, WA
08.2020 - 09.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Mentored pharmacy technician trainees in prescription processing and medication safety.
- Provided patient counseling on prescription medications and self-care products.
- Managed medication inventory, tracked expiration dates, and ensured proper stock levels.
- Conducted prescription audits to ensure compliance with pharmacy regulations.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription transfers to other pharmacies.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Pharmacy Technician Trainee
Walgreens
Everett, WA
10.2019 - 08.2020
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained accurate inventory of medications.
- Assisted head pharmacist with filling over 250 prescriptions per day.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Compiled customer demographic, allergy and medical history background.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Filled over 250 medication orders daily and entered orders into system.
- Helped pharmacy staff prepare medications and fill orders.
- Reduced errors by hand-counting controlled medications, measuring liquids and reconstituting antibiotics accurately.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Pharmacy Assistant
Walgreens
Everett, WA
02.2019 - 09.2019
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked in correct locations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed clerical functions, including filing, copying and faxing.
- Restocked shelves and prepared expired drugs for return.
- Prepared medication labels with item name and quantity.
- Delivered quality care to customers through close collaboration with pharmacist.
- Entered current customer, payment and inventory information into system to keep data accurate.
Education
Doctor of Pharmacy - Pharmacy
University of Washington
Seattle, WA05.2027
Master of Science - Public Health
University of Bridgeport
Bridgeport, CT05-2024
Pre-Pharmacy - PHARMACY
Shoreline Community College
Seattle, WA08.2021
ASSOCIATE DEGREE - Pharmacy Technician
Walgreens
Washington09.2020
Bachelor of Science - Pharmacy
North South University
Dhaka, Bangladesh02.2018
Skills
- Healthcare Policy Analysis
- Regulatory Compliance (FDA, HIPAA)
- Data Analysis and Reporting
- Prescription drug management
- Cross-functional team collaboration
- Stakeholder Communication
- Mentorship and Leadership
- Project Management
- Microsoft Office Suite (Excel, Word, SharePoint)
- Strategic Planning and Implementation
- Problem-Solving and Critical Thinking
- Multilingual (English, Bengali, Urdu, Hindi)
Certification
• Pharmacist Intern
Washington State Department of Health — Issued: April 2023
Credential ID: IR61416419
• Vaccinating Adults & Adolescents: Immunization Training for Pharmacists
Washington State Pharmacy Association — Issued: May 21, 2024
18 hours of training
• Basic Life Support (CPR and AED)
American Heart Association — Issued: Oct 2023 (Expires: Oct 2025)
Credential ID: 245412381681
• Certified Pharmacy Technician (CPhT)
Pharmacy Technician Certification Board (PTCB) — Issued: Sept 2020
• Standard First Aid, CPR, and AED
American Red Cross — Issued: March 2021 (Expired: March 2023)
• PredictionX: John Snow and the Cholera Outbreak of 1854
edX — Issued: June 2022
• Prescription Drug Misuse and Addiction: Compassionate Care for a Complex Problem
Stanford Health Care — Issued: June 2022
• To Prescribe or Not To Prescribe? Antibiotics and Outpatient Infections
Stanford Health Care — Issued: June 2022
Timeline
Pharmacy Intern
Swedish Hospital
07.2024 - 07.2024
Pharmacy Intern
Walgreens
02.2024 - 05.2024
Diversity, Equity and Inclusion Commissioner
City Of Mukilteo
09.2022 - Current
Pharmacy Technician
Credena Health Pharmacy
07.2022 - 04.2023
Pharmacy Technician
Seattle Children's Hospital
11.2021 - 01.2022
Pharmacy Technician
Walgreens
08.2020 - 09.2021
Pharmacy Technician Trainee
Walgreens
10.2019 - 08.2020
Pharmacy Assistant
Walgreens
02.2019 - 09.2019
Doctor of Pharmacy - Pharmacy
University of Washington
Master of Science - Public Health
University of Bridgeport
Pre-Pharmacy - PHARMACY
Shoreline Community College
ASSOCIATE DEGREE - Pharmacy Technician
Walgreens
Bachelor of Science - Pharmacy
North South University
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