ZaKia Donald
Madison
Summary
Dynamic and dedicated professional with experience at KidTown, excelling in behavior management and parent-teacher communication. Proven ability to foster a supportive learning environment and enhance student development through engaging activities. Skilled in resolving conflicts with empathy, ensuring a positive experience for all stakeholders. Committed to continuous professional growth and instructional support.
Offering strong interpersonal skills and passion for supporting educational growth, ready to learn and develop in school setting. Brings understanding of educational principles and classroom dynamics, along with skills in communication and organization. Ready to use and develop these skills in Assistant Teacher role.
Developed strong communication and organizational skills in classroom environment, seeking to transition into new field. Demonstrated ability to support educational goals and manage classroom activities. Looking to leverage these transferable skills in dynamic and collaborative work environment.
Overview
1
1
year of professional experience
Work History
Assistant Teacher
KidTown
02.2025 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Customer Service Cashier
Walmart
09.2024 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Customer Service Cashier
Super Chix
05.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Tropical Smoothie Cafe
04.2024 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Goldfish Swim School
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Bob Jones High School
Madison, AL05-2023
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Small group instruction
- Behavior modification
- Learning support
- Skills development
- Behavior modeling
- Instructional support
- Regulatory compliance
- Professional development
Timeline
Assistant Teacher
KidTown
02.2025 - Current
Customer Service Cashier
Walmart
09.2024 - 12.2024
Customer Service Cashier
Super Chix
05.2024 - 09.2024
Customer Service Cashier
Tropical Smoothie Cafe
04.2024 - 06.2024
Customer Service Representative
Goldfish Swim School
01.2024 - 04.2024
High School Diploma -
Bob Jones High School
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