Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior VMS Credentialing Specialist
ProLink Staffing-Remote
08.2021 - 08.2024
HealthCare Credentialing
Prepare pre-employment paperwork Via Bullhorn, Screen candidates; Background check(Motor vehicle and education verification), pre-employment verification
Collect and maintain Onboarding documentation for all external employees, including I-9 verification, copies of ID's, immunization records and certifications
Complete drug testing and background check Onboarding
Orientate new employees to company benefits
Handle confidential information on a regular basis such as pay and other personal related issues
Responsible for complete Onboarding prior to an employee beginning a scheduled assignment
Responsible for monitoring Onboarding throughout the entire length of the employee's assignment
Uploading Onboarding documents into the clients Chosen VMS : Einstein, Simple VMS, SAP Fieldglass, Shiftwise,Focus One
Experienced With Microsoft Excel,Adobe Acrobat DC and Various Vendor Systems
Train New employees and Creating Training documents to assist Team members with the daily workflow process
Communicate with Clients regarding Updates on projects and new facility changes , Weekly Client meetings
Lead Team meetings (20+ Team members).
Team Lead
MAXIMUS-Remote
04.2020 - 08.2021
Unemployment Project- North Carolina Division of employment Security
Assisting claimants with Claims ,b Weekly Certifications , Portal navigation and Resolve Pending issues
Maintain up-to-date knowledge of all programs and systems
Handling escalation Calls and chats
Assisting New hires with training and learning The systems used to perform day to day Job responsibilities
Lead Team meetings of 45 agents
Handle all time off request and Time discrepancies via fieldglass
Audit Chat and phone interaction with monthly reports sent out to agents.
Data Entry Specialist
U.S Department of Health and Human Services-Raleigh, NC
09.2018 - 04.2020
Temporary Project With Greene Resources Agency
Sending Over HIPAA Compliant Authorization Forms via fax to Office Based doctors and ,or Hospitals
The Patients Participated in the MEPS Study, MEPS (Medical Expenditure Panel Survey)-How people in the United States use and pay for healthcare
Retrieve Billing and medical records for each patient
Abstracting Medical records collected
Input data in the system by the codes given for procedures and charges (ICD-10 & CPT-4 Codes), Along with any Insurance Payments made By the Patient.
Education
High school diploma -
John A Holmes High School
Edenton, NC
06.2017
Skills
Customer service
Analytics
ICD-10
CPT-4
Medical records
Live chat
Adobe Acrobat
Quality assurance
CRM software
HIPAA
Microsoft Excel
Microsoft Word
Customer support
Software troubleshooting
Project management
Leadership
Communication
Timeline
Senior VMS Credentialing Specialist
ProLink Staffing-Remote
08.2021 - 08.2024
Team Lead
MAXIMUS-Remote
04.2020 - 08.2021
Data Entry Specialist
U.S Department of Health and Human Services-Raleigh, NC
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL