Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakia Dozier

Morrisville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Senior VMS Credentialing Specialist

ProLink Staffing-Remote
08.2021 - 08.2024
  • HealthCare Credentialing
  • Prepare pre-employment paperwork Via Bullhorn, Screen candidates; Background check(Motor vehicle and education verification), pre-employment verification
  • Collect and maintain Onboarding documentation for all external employees, including I-9 verification, copies of ID's, immunization records and certifications
  • Complete drug testing and background check Onboarding
  • Orientate new employees to company benefits
  • Handle confidential information on a regular basis such as pay and other personal related issues
  • Responsible for complete Onboarding prior to an employee beginning a scheduled assignment
  • Responsible for monitoring Onboarding throughout the entire length of the employee's assignment
  • Uploading Onboarding documents into the clients Chosen VMS : Einstein, Simple VMS, SAP Fieldglass, Shiftwise,Focus One
  • Experienced With Microsoft Excel,Adobe Acrobat DC and Various Vendor Systems
  • Train New employees and Creating Training documents to assist Team members with the daily workflow process
  • Communicate with Clients regarding Updates on projects and new facility changes , Weekly Client meetings
  • Lead Team meetings (20+ Team members).

Team Lead

MAXIMUS-Remote
04.2020 - 08.2021
  • Unemployment Project- North Carolina Division of employment Security
  • Assisting claimants with Claims ,b Weekly Certifications , Portal navigation and Resolve Pending issues
  • Maintain up-to-date knowledge of all programs and systems
  • Handling escalation Calls and chats
  • Assisting New hires with training and learning The systems used to perform day to day Job responsibilities
  • Lead Team meetings of 45 agents
  • Handle all time off request and Time discrepancies via fieldglass
  • Audit Chat and phone interaction with monthly reports sent out to agents.

Data Entry Specialist

U.S Department of Health and Human Services-Raleigh, NC
09.2018 - 04.2020
  • Temporary Project With Greene Resources Agency
  • Sending Over HIPAA Compliant Authorization Forms via fax to Office Based doctors and ,or Hospitals
  • The Patients Participated in the MEPS Study, MEPS (Medical Expenditure Panel Survey)-How people in the United States use and pay for healthcare
  • Retrieve Billing and medical records for each patient
  • Abstracting Medical records collected
  • Input data in the system by the codes given for procedures and charges (ICD-10 & CPT-4 Codes), Along with any Insurance Payments made By the Patient.

Education

High school diploma -

John A Holmes High School
Edenton, NC
06.2017

Skills

  • Customer service
  • Analytics
  • ICD-10
  • CPT-4
  • Medical records
  • Live chat
  • Adobe Acrobat
  • Quality assurance
  • CRM software
  • HIPAA
  • Microsoft Excel
  • Microsoft Word
  • Customer support
  • Software troubleshooting
  • Project management
  • Leadership
  • Communication

Timeline

Senior VMS Credentialing Specialist

ProLink Staffing-Remote
08.2021 - 08.2024

Team Lead

MAXIMUS-Remote
04.2020 - 08.2021

Data Entry Specialist

U.S Department of Health and Human Services-Raleigh, NC
09.2018 - 04.2020

High school diploma -

John A Holmes High School
Zakia Dozier