Zakia Duppins
Baltimore,MD
Summary
Organized and detail-oriented Culinary Administrative Assistant with 10 years of experience supporting kitchen operations and administrative tasks. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Culinary Administrative Assistant
Sodexo Live! At The Baltimore Convention Center
2023.10 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record staff meal, donations and waste data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings,calendar management, coordinating travel arrangements, and preparing vendor subcontracts.
- Managed supplier relationships to ensure timely delivery of products and services.
- Coordinated logistics for culinary personnel under challenging and fast-changing conditions.
- Enhanced communication between departments through proactive coordination of meetings.
Retail Supervisor
Centerplate Inc.
2019.02 - 2023.10
- Coordinated merchandising of new products, including displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Followed safety guidelines for correctly receiving and distributing foods.
- Assisted customers by answering questions and fulfilling requests.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Entered and priced inventory to assist with efficient restocking.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Led and developed team of 30 or more employees
COVID-19 Compliance Coordinator
Johns Hopkins University
2021.02 - 2022.12
- Managed day-to-day operation of COVID compliance program.
- Reported to senior managers on compliance processes and suggestions for improvement.
- Acquired knowledge and stayed up to date on best practices for slowing spread of COVID-19.
- Provided health screenings and enforced social distancing, masking, and other policies related to COVID-19.
- Collected, organized and entered patient data into medical systems.
- Collected saliva samples with focus on accuracy and adherence to aseptic techniques.
- Set up, maintained and verified sterility of test equipment and tools.
- Monitored company inventory to keep stock levels and databases updated.
Lead Sales Associate
Centerplate Inc.
2014.05 - 2019.02
- Managed team performance by training, mentoring and motivating employees.
- Monitored sales team performance and provided constructive feedback.
- Worked with management team to implement proper division of responsibilities.
- Communicated clear expectations and goals to each team member.
- Inventoried and restocked items throughout day.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Upheld standards of cleanliness, food handling and safety.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Followed checklists for shift start and end to help with smooth transitions.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Developed and maintained positive working relationships with others to reach business goals.
- Reported accidents, injuries or unsafe work conditions to manager.
- Reported sales data to upper management for review.
- Awarded 2018 employee of the year.
Education
No Degree - Human Ecology
University of Maryland - Eastern Shore
Princess Anne, MD 2011.08 - 2014.05
High School Diploma -
Digital Harbor High School
Baltimore, MD 2007.09 - 2011.06
Skills
Administrative Support
Excellent Communication
Microsoft Office Software Proficiency
Problem-Solving
Cultural Awareness
Office Management
Administrative Support
Timeline
Culinary Administrative Assistant
Sodexo Live! At The Baltimore Convention Center
2023.10 - Current
COVID-19 Compliance Coordinator
Johns Hopkins University
2021.02 - 2022.12
Retail Supervisor
Centerplate Inc.
2019.02 - 2023.10
Lead Sales Associate
Centerplate Inc.
2014.05 - 2019.02
No Degree - Human Ecology
University of Maryland - Eastern Shore
2011.08 - 2014.05
High School Diploma -
Digital Harbor High School
2007.09 - 2011.06
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