Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zakia Fraser

Fresno,TX

Summary

Health insurance professional with strong background in policy advising, client relations, and risk assessment. Known for seamless team collaboration and flexibility in adapting to changing needs. Expertise includes claims processing, regulatory compliance, and providing tailored insurance solutions. Dependable and results-driven, consistently delivering impactful outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Insurance Advisor- Remote

EHealth
03.2024 - Current
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Negotiated with insurers on behalf of clients to secure the best possible coverage at competitive rates, maximizing client savings.
  • Maintained up-to-date knowledge of federal and state regulations affecting health insurance policies, ensuring full compliance during all transactions.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Executive Administrative Assistant

Covan Keys LLC
01.2022 - 03.2024
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Manager

Bay Area Professionals
01.2017 - 01.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Administrative Assistant

Grace Health Care Agency
06.2015 - 01.2017
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Prepared meeting agendas and minutes for the Nurse Manager''s review, ensuring accurate documentation of key decisions made during meetings.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Bachelor of Science - Science Education

Texas Southern University
Houston, TX

High School Diploma -

Thurgood Marshall High School
Missouri City, TX
06-2013

Skills

  • Claims Management
  • Data Interpretation
  • Customer Service
  • Negotiation abilities
  • Client Account Management
  • Appointment Coordination
  • Inbound and Outbound Calling
  • Building rapport
  • Client needs analysis
  • Goal-Oriented
  • Policy analysis
  • Team Player

Certification

  • All lines insurance Adjuster license
  • General lines and Health insurance license
  • Texas Real Estate License

Timeline

Licensed Insurance Advisor- Remote

EHealth
03.2024 - Current

Executive Administrative Assistant

Covan Keys LLC
01.2022 - 03.2024

Customer Service Manager

Bay Area Professionals
01.2017 - 01.2022

Administrative Assistant

Grace Health Care Agency
06.2015 - 01.2017

High School Diploma -

Thurgood Marshall High School

Bachelor of Science - Science Education

Texas Southern University

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Zakia Fraser