ZAKIA LEVINE
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised in a multitasking customer service environment and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sr. Engagement Specialist
The College Of Health Care Professions
Houston, Texas
11.2018 - Current
- Designed and facilitated interactive training workshops on effective communication and conflict resolution, leading to a 15% improvement in team collaboration and a decrease in workplace conflicts
- Develop and maintain relationships with external organizations to promote the College of Health Care Professions and increase engagement in the community
- Develop and implement innovative engagement strategies to promote the College of Health Care Professions to potential students and employers in the healthcare industry
- Identify and leverage industry partnerships to create internship and job placement opportunities for College of Health Care Professions students
- Collaborate with marketing team to develop creative content and materials that effectively promote the College of Health Care Professions to potential students and employers in the healthcare industry
- Collaborate with academic departments to develop curriculum and training programs that align with the needs of the healthcare industry
- Coordinate and facilitate guest speaker events to provide insights and networking opportunities for College of Health Care Professions students
- Identify and attend healthcare industry conferences and events to represent the College of Health Care Professions and build relationships with potential students and employers.
Community Outreach Program Educator
Rodeo Dental
Houston, Texas
07.2018 - 11.2018
- Stayed informed about the latest research, trends, and best practices in oral health education and dental hygiene to ensure the information provided to the community is accurate and up-to-date
- Planned and coordinated community events, such as health fairs, dental awareness campaigns, and oral health screening events, to raise awareness about the importance of oral health
- Developed and implemented educational programs for the community, focusing on oral health and hygiene
- Developed and implemented creative and engaging educational programs to raise awareness about oral health and dental care in the community
- Built and maintained relationships with local schools, community organizations, and businesses to promote and support the dental education programs
- Coordinated with local schools and community centers to schedule educational workshops and presentations on oral health and hygiene
- Collaborated with the marketing team to develop promotional materials for the community outreach programs
- Collaborated with local dentists to provide free or discounted dental services to underprivileged community members
- Conducted evaluations and assessments of the effectiveness of the community outreach programs, and make recommendations for improvement.
Generalist/Customer Support Representative
Royal's Funky Upcycles
Germany
10.2015 - 06.2018
- Developed and maintained customer service procedures to ensure high-quality service delivery
- Conducted market research to identify potential customers and create a database of leads for the sales team
- Collaborated with the design team to develop creative and unique upcycling ideas for products
- Provided training and support to new customer support representatives to ensure consistent and effective service delivery
- Provided training and support to new customer support representatives to ensure they have the necessary knowledge and skills to deliver high-quality service
- Evaluated customer feedback and make recommendations for improving customer service procedures and product design to increase customer satisfaction
- Coordinated and facilitated cross-functional communication between the customer support department and the design team to ensure effective collaboration and exchange of ideas for upcycling products.
Education
High School Diploma -
Mountain View High School
Houston, Texas06.2010
Skills
- Customer support
- Customer satisfaction
- Troubleshooting
- Problem-solving
- Communication skills
- Technical knowledge
- Ticketing system
- Multitasking
- CRM software
- Email support
- Live chat support
- Phone support
- Customer retention
- Conflict resolution
- Time management
- Quality assurance
- Team player
- Attention to detail
- Adaptability
- Positive attitude
- Zendesk proficiency
- Data entry
- Self-discipline
- Time zone management
- Working knowledge of Outlook/Word/Excel
- Analytical skills
- The ability to handle difficult situations and complaints with tact and professionalism
- Strong interpersonal relations skills
- Organizational skills
- Proficiency in delivering training sessions through various methods, such as in-person workshops, virtual classrooms, and e-learning platforms
- Capability to conduct training needs assessments within the organization, identify skill gaps, and determine the training requirements for different teams or individuals
- Ability to lead and manage a training team
- Employee Supervision
- Employee Training Program
- Critical Thinking
- Time management abilities
- Continuous Improvement
- Organizational Skills
- HIPAA Guidelines
- Analytical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Adaptability and Flexibility
- Analytical Skills
- Professionalism
- Problem-solving abilities
- Effective Communication
- Computer Skills
- Calm Under Pressure
- Quality Assurance
- Customer Service
- Analytical and Critical Thinking
Timeline
Sr. Engagement Specialist
The College Of Health Care Professions
11.2018 - Current
Community Outreach Program Educator
Rodeo Dental
07.2018 - 11.2018
Generalist/Customer Support Representative
Royal's Funky Upcycles
10.2015 - 06.2018
High School Diploma -
Mountain View High School
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