Zakia Young

facilitate residents' daily living needs

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
• Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• CUSTOMER SERVICE RESOLUTION

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.