Zakiah Martinez
San Diego,CA
Summary
Dependable Server with engaging personality while providing fast, high-quality customer service to guests in restaurant/bar settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management to facilitate an enjoyable experience.
Overview
2
2
years of professional experience
Work History
Model
VVS Modeling Agency
10.2022 - Current
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
- Gained exposure for smaller businesses by modeling for local boutiques and designers, ultimately increasing their sales.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Utilized social media platforms effectively to promote business's and products by posing for music videos, club advertisement and photoshoots.
- Created looks according to brand directives through photographer, stylist and makeup artist collaborations.
- Boosted club attendance by implementing strategic marketing campaigns and promotional events.
Hairstylist Manager
Mane Obsession Reno
10.2021 - Current
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
Server/Bottle Server
Chapo Sports Bar
10.2022 - 01.2024
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Bottle Server
Lex Night Club
01.2022 - 01.2024
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
- Upheld strict inventory control measures, minimizing loss or damage of expensive products.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Server
BJ's Restuarant & Brewhouse
11.2021 - 05.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Cosmetology Education
Paul Mitchell The School - Reno, NV
1600 Holcomb Ave, Reno NV11.2020
High School Diploma -
Edward C Reed High School
Sparks, NV05.2019
Skills
- Product Promotion/Knowledge
- Positive Attitude
- Guest Relations Management
- Networking Expertise
- Glamour Modeling
- Problem Solving
- Upselling Techniques
- VIP Clientele Handling
Timeline
Model
VVS Modeling Agency
10.2022 - Current
Server/Bottle Server
Chapo Sports Bar
10.2022 - 01.2024
Bottle Server
Lex Night Club
01.2022 - 01.2024
Server
BJ's Restuarant & Brewhouse
11.2021 - 05.2022
Hairstylist Manager
Mane Obsession Reno
10.2021 - Current
Cosmetology Education
Paul Mitchell The School - Reno, NV
High School Diploma -
Edward C Reed High School
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