Zakiah Miles- Cole
Philadelphia
Summary
Dedicated Security Officer with proven expertise,
Offering dependable and attentive approach, eager to learn and develop within the security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management. Ready to use and develop these skills in the Security role.
Dedicated warehouse packer with proven expertise in operational efficiency and customer satisfaction. Committed to quality assurance and optimizing workflows to ensure timely and accurate shipments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse Packer/Package Handler, Sr. Fulfillment
Ancient Healing Teas
Philadelphia, PA
02.2022 - 05.2025
- Pack and label products accurately for shipment to ensure customer satisfaction.
- Operate warehouse equipment safely, adhering to all safety protocols.
- Maintain inventory accuracy through regular stock checks and updates.
- Collaborate with team members to optimize packing workflows and improve efficiency.
- Conduct quality checks on packed items to minimize errors before shipment.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
Brand Ambassador Caper Roll With Instacart (Temp)
Instacart
Philadelphia, PA
06.2024 - 10.2024
- Engaged customers through product demonstrations and promotional events, increasing brand visibility.
- Collaborated with marketing teams to develop effective brand messaging and promotional strategies.
- Educated consumers on product benefits, enhancing customer understanding and engagement.
- Monitored market trends to identify opportunities for brand positioning and growth.
Store Protection Specialist /Retail Customer Service Associate
ROSS/DD'S DISCOUNT
Philadelphia, PA
03.2023 - 05.2024
- Implemented loss prevention strategies to minimize inventory shrinkage.
- Conducted regular audits to ensure compliance with safety and security protocols.
- Collaborated with store management to develop training programs for new team members.
- Monitored surveillance systems to identify potential theft or security breaches.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
Customer Service Representative
U-Haul International
Philadelphia, PA
05.2011 - 06.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely assistance and accurate information regarding services offered.
- Streamlined order processing procedures to improve efficiency in service delivery.
- Trained new team members on company policies, tools, and best practices for customer interaction.
- Assisted customers in completing reservations and processing transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Processed various forms of payment securely, safeguarding against fraud or theft.
Customer Service Representative (Contract) /
The Carney Group / Health First
Blue Bell, PA
08.2016 - 03.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Collaborated with cross-functional teams to improve customer satisfaction initiatives.
- Trained new employees on customer interaction protocols and systems usage.
Customer Service Representative (contract)
Carney Group / Company Voice
Blue Bell, PA
01.2016 - 03.2016
- Delivered exceptional customer support through various communication channels, enhancing client satisfaction and loyalty.
- Resolved complex inquiries by analyzing customer needs and providing tailored solutions effectively.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Mentored junior staff on best practices in customer service, fostering a culture of continuous improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Rep /HMO Enrollers
Carney Group
Blue Bell, PA
10.2015 - 01.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flow while maintaining exceptional service quality standards.
- Utilized CRM software to track customer interactions and ensure follow-up actions were completed timely.
- Participated in training programs to enhance product knowledge and customer service skills.
- Utilized call center software to manage high-volume inbound calls and track customer interactions
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Administrative Assistant Intern
Philadelphia County Assistance Office
Philadelphia, PA
04.2009 - 09.2009
- Developed process improvement suggestions to enhance office efficiency and client satisfaction.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Maintained tidy and professional office space to give positive first impression to visitors.
Fundraiser/Campaign Canvasser
Penn Environmental Services
Philadelphia, PA
09.2008 - 01.2009
- Developed and implemented fundraising strategies to maximize donor engagement and support.
- Cultivated relationships with corporate sponsors, enhancing partnership opportunities.
- Organized fundraising events, managing logistics and volunteer coordination effectively.
- Analyzed donor data to identify trends and improve outreach efforts.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
Customer Service Representative
Fleet Bank / Bank Of America
Horsham, PA
03.2001 - 05.2005
- Monitored service quality metrics to identify areas for improvement and implement corrective actions.
- Collaborated with cross-functional teams to address complex customer concerns and ensure resolution.
- Developed training materials that improved staff understanding of products and services, fostering better customer interactions.
- Led initiatives to enhance customer engagement strategies, resulting in improved retention rates and loyalty.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
Philadelphia Commonwealth Secondary School
Philadelphia, PA06-1999
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- CCTV monitoring
- Security screenings
- Teamwork
- Product packaging
- Heavy lifting
- Order picking
- Warehouse safety
- Product packing
Accomplishments
- Collaborated with team of 10 in the development of teas.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Certification
Massage Therapy Certified.(Cortiva Institute )
Languages
English
Full Professional
Interests
- Cooking
- Rock Climbing
- Participating in local clean-up initiatives
- Volunteer Travel
- I have a passion for photography and editing photos
- Fundraising Events
- I enjoy helping others and giving back to the community
- Fashion and Style
Timeline
Brand Ambassador Caper Roll With Instacart (Temp)
Instacart
06.2024 - 10.2024
Store Protection Specialist /Retail Customer Service Associate
ROSS/DD'S DISCOUNT
03.2023 - 05.2024
Warehouse Packer/Package Handler, Sr. Fulfillment
Ancient Healing Teas
02.2022 - 05.2025
Customer Service Representative (Contract) /
The Carney Group / Health First
08.2016 - 03.2017
Customer Service Representative (contract)
Carney Group / Company Voice
01.2016 - 03.2016
Customer Service Rep /HMO Enrollers
Carney Group
10.2015 - 01.2016
Customer Service Representative
U-Haul International
05.2011 - 06.2021
Administrative Assistant Intern
Philadelphia County Assistance Office
04.2009 - 09.2009
Fundraiser/Campaign Canvasser
Penn Environmental Services
09.2008 - 01.2009
Customer Service Representative
Fleet Bank / Bank Of America
03.2001 - 05.2005
High School Diploma -
Philadelphia Commonwealth Secondary School