Summary
Overview
Work History
Education
Skills
Timeline
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Zakiiyyah Minott

Richmond,USA

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Overview

17
17
years of professional experience

Work History

Assistant Property Manager

Artcraft Management
07.2024 - Current
  • Ability to work in a fast paced environment and multi task.
  • Self motivated.
  • Appfolio Experience.
  • Excellent communication and the ability to build relationships with people.
  • Social Media knowledge.
  • Welcome new prospects via the phone on email.
  • Showing and touring apartments.
  • Providing excellent customer service.
  • Working knowledge of the CRM System.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.

Real Estate Agent

Real Estate Agent
04.2022 - Current
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Prepared and presented contracts and other legal documents to clients.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed new business and managed new and existing clients.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Store Manager

DTLR Villa
11.2008 - 04.2021
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at the front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Some College - Business Administration And Management

Brightpoint Community College
Chester, VA

High School Diploma -

Huguenot High School
06.2009

Skills

  • Showing and touring apartments
  • Customer Relationship Management
  • Tax Credit experience
  • AppFolio
  • Prepare Leases
  • Telephone and email etiquette
  • Customer service oriented
  • Fair Housing Regulations
  • Social Media Management
  • Sales experience
  • Notary Public
  • Excellent teamwork
  • CMA software knowledge
  • MLS expert
  • Payment collection
  • Leasing and sales
  • Relationship building and rapport

Timeline

Assistant Property Manager

Artcraft Management
07.2024 - Current

Real Estate Agent

Real Estate Agent
04.2022 - Current

Store Manager

DTLR Villa
11.2008 - 04.2021

High School Diploma -

Huguenot High School

Some College - Business Administration And Management

Brightpoint Community College

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Zakiiyyah Minott