Zakir Hossain
Queens
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Partner
Al Barakat Group Foreign trade Ltd.co.
Esenyurt
02.2022 - 04.2024
- Company Overview: www.albarakatgroup.net
- Main duties: Building, Flat, Shops, buy and sale.
- Maintain customer like buyers.
- Export dry fruits and olives to Kuwait and Bangladesh.
- Www.albarakatgroup.net
Front office supervisor
Flowery Holidays Suite
Salmiyah
09.2000 - 09.2014
- Assist in the day-to-day operation of the hotel front office.
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
- Assign, coordinate, and supervise work activities of Front Desk Agents.
- Ensure work is completed to include, shift closings, room deposits, refunds and rebates.
- Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.
- Prepare and conduct Front Desk meetings and resolve issues.
- Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
- Provide information and direction to staff to achieve 100% occupancy.
- Review and resolve dispute accounts and Housekeeping discrepancies.
- Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.
- Perform check-in and out procedures at the desk.
- Take personal responsibility for correcting customer service problems.
Cashier
Kuwait Regency place
Salmiyah
06.1997 - 09.2000
- Handle restaurants cash on my duty around 150 clients bills.
- Making tales and Hanover to next cashier.
- Makes daily reports and handover to income auditor.
Education
Word- excel -
National culture institute Tower Training
08.1998
Food and beverage -
Continental hotel catering institute
04.1992
Bachelor of commerce - Commerce
JAGNNATH COLLEGE
Dhaka11.1989
Higher Secondary Certificate -
TOFAZZAL HOSSAIN (MANIK MIAH)
KATHALIA, ZALOKATHI07.1986
Secondary school certificate -
KALMEGHA MUSLIM HIGH SCHOOL
Patharghata03.1984
Skills
- Food and Beverage
- Fresh Juice and Service
- Decorations
- Chicken grill
- Fish Grill
- Cold Kitchen
- Hot Kitchen
- Continental Foods Preparation and Service
- Word
- Excel
Websites
References
Mr. Nazrul İslam . Al Barakat Group Foreign Trade Ltd.co., HR Department, +96525766666, Info@regency.com.kw
Hobbies and Interests
- Football
- Cooking
Languages
- English
- Arabic
- Turkish
- Hindi
- Bengali
Personal Information
- Place of Birth: Dhaka, Bangladesh
- Date of Birth: 01/15/70
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: single
Timeline
Partner
Al Barakat Group Foreign trade Ltd.co.
02.2022 - 04.2024
Front office supervisor
Flowery Holidays Suite
09.2000 - 09.2014
Cashier
Kuwait Regency place
06.1997 - 09.2000
Word- excel -
National culture institute Tower Training
Food and beverage -
Continental hotel catering institute
Bachelor of commerce - Commerce
JAGNNATH COLLEGE
Higher Secondary Certificate -
TOFAZZAL HOSSAIN (MANIK MIAH)
Secondary school certificate -
KALMEGHA MUSLIM HIGH SCHOOL