Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zakirah Black

Charlotte,NC

Summary

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Experienced with manual and automated testing methodologies. Utilizes comprehensive test plans and scripts to ensure software quality. Track record of identifying and resolving software bugs, ensuring seamless product performance and user satisfaction.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Professional caregiver with commitment to delivering high standards of care and support. Extensive experience in assisting clients with daily tasks, ensuring their comfort and well-being. Known for effective teamwork and adaptability in dynamic environments. Possesses strong interpersonal skills and caring nature valued by employers.

Overview

8
8
years of professional experience

Work History

Sales Associate

Footlocker
08.2017 - 08.2019
  • Processed transactions efficiently, reducing checkout times and enhancing store efficiency.
  • Resolved customer complaints effectively to ensure positive shopping experiences.
  • Trained new employees on sales techniques and store policies, boosting team performance.
  • Assisted customers with product selection, increasing satisfaction and repeat business.
  • Implemented creative merchandising strategies, improving product visibility and inventory turnover.
  • Maintained immaculate store presentation, contributing to a welcoming atmosphere.
  • Engaged with customers energetically to foster loyalty and enhance shopping environment.
  • Drove sales through expertise and personalized recommendations, consistently exceeding monthly targets.

Stock and Cashier

Uncle Giuseppe's
02.2021 - 04.2021
  • Managed inventory and transactions efficiently, ensuring smooth customer experiences. Developed strong multitasking skills and attention to detail.
  • Fostered a team-oriented environment, coordinating with colleagues to ensure efficient stock management and seamless checkout experiences for customers.
  • Implemented creative solutions to optimize shelf organization, reducing restocking time and improving product visibility for customers.
  • Maintained precise cash handling procedures and accurate inventory records, minimizing discrepancies and enhancing overall store efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure positive shopping experiences and customer retention.

To-Go Specialist and Waitress

Applebees
04.2021 - 06.2021
  • Resolved customer concerns promptly and professionally in high-stress situations.
  • Conveyed menu options over phone, accurately estimating delivery times for to-go orders.
  • Maintained accountability for daily sales receipts through accurate cash transaction handling.
  • Adapted to new technology platforms for online ordering and delivery service integration.
  • Ensured restaurant cleanliness by adhering to sanitation guidelines during food handling.

Covid Tester and Registration

StarMed
10.2021 - 03.2022
  • Conducted precise COVID-19 testing and streamlined registration processes at StarMed, ensuring efficient patient flow and accurate data collection.
  • Optimized testing procedures at StarMed, reducing wait times and improving overall patient experience while maintaining high accuracy standards.
  • Worked closely with medical staff to coordinate seamless testing operations, fostering a cohesive team environment at StarMed.
  • Meticulously managed patient records and test results, ensuring data integrity and confidentiality in compliance with health regulations.
  • Provided compassionate care to patients during testing, alleviating anxiety and ensuring a positive experience throughout the process.
  • Provided empathetic care during COVID-19 testing, easing patient anxiety and fostering a positive experience throughout the process at StarMed.

Package Handler

FedEx
08.2022 - 03.2023
  • Efficiently handled packages, ensuring timely sorting and loading. Improved processing speed, contributing to enhanced delivery times and customer satisfaction.
  • Meticulously inspected and organized packages, maintaining accuracy in shipment details. Implemented system for identifying and resolving discrepancies.
  • Fostered teamwork in high-pressure environment, coordinating with colleagues to optimize package flow. Shared best practices, boosting overall team performance.
  • Proposed and implemented streamlined package handling process, reducing sorting time. Adapted quickly to new technologies, enhancing operational efficiency.

Home Care Provider

Sarah's Angels
10.2024 - Current
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Assisted disabled clients to support independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.

Education

Associate of Science - Healthcare Management

Winston-Salem State University
05-2027

Diploma - undefined

Deer Park Highschool
06.2019

Certificate - Phlebotomy

Carolina School of Phlebotomy
Charlotte, NC
04-2024

Skills

  • Strong multitasking
  • Phone etiquette
  • Quick learner
  • Cleanliness
  • Order accuracy
  • Sanitation standards
  • Food handling
  • Efficient packaging
  • Money handling
  • Performance testing
  • Test execution
  • Quality assurance
  • Product tests
  • Reporting and analysis
  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • First aid and safety
  • Verbal and written communication skills
  • Compassionate communication
  • Flexible schedule and availability
  • Medication and appointment reminders
  • Supportive companionship

Languages

Spanish

Timeline

Home Care Provider

Sarah's Angels
10.2024 - Current

Package Handler

FedEx
08.2022 - 03.2023

Covid Tester and Registration

StarMed
10.2021 - 03.2022

To-Go Specialist and Waitress

Applebees
04.2021 - 06.2021

Stock and Cashier

Uncle Giuseppe's
02.2021 - 04.2021

Sales Associate

Footlocker
08.2017 - 08.2019

Diploma - undefined

Deer Park Highschool

Associate of Science - Healthcare Management

Winston-Salem State University

Certificate - Phlebotomy

Carolina School of Phlebotomy

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Zakirah Black