Zakirah Howard
Houston,TX
Summary
Detail-oriented professional with 5 of administrative experience and a strong understanding of legal processes. Adept at managing documents, coordinating schedules, and supporting team efforts to ensure efficient legal operations. Seeking to leverage administrative expertise in a legal assistant role.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Grief Recovery Center
05.2021 - Current
- Provided comprehensive administrative support to a team of 15 professionals, managing calendars, scheduling meetings, and handling correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained organized filing systems, ensuring quick retrieval of documents and compliance with organizational policies.
- Prepared and formatted reports, presentations, and other documents to support team initiatives.
- Assisted in budget tracking and invoice processing, enhancing departmental efficiency.
Concierge
CVS Pharmacy
10.2018 - 09.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
Bachelor of Science - Political Science
University of Houston
Houston, TX12.2024
Skills
- Strong Organizational and Time Management Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Document Management & Filing Systems
- Excellent Written and Verbal Communication Skills
- Client Relations & Customer Service
- Attention to Detail & Problem-Solving Abilities
Timeline
Administrative Assistant
Grief Recovery Center
05.2021 - Current
Concierge
CVS Pharmacy
10.2018 - 09.2020
Bachelor of Science - Political Science
University of Houston
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