Zakiria Coleman
Rosenberg,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
Rosenberg, TX
01.2023 - Current
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Operated forklift and pallet jack to transport heavy loads.
- Processed incoming orders in a timely manner according to company standards.
- Contributed ideas towards process improvement initiatives within the fulfillment team.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Head Cashier
Home Depot
Sugar Land, TX
02.2021 - 12.2022
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
Home Depot
Lafayette, LA
07.2020 - 02.2021
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
Team Member
Sonic
Shreveport, LA
05.2018 - 08.2019
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
Education
High School Diploma -
Southside High School
Youngsville, LA05-2020
Some College (No Degree) - Psychology
University of Louisiana At Lafayette
Lafayette, LASkills
- Team Leadership
- Work Prioritization
- Resilience
- Money Handling
- Workflow Coordination
- Coaching and Mentoring
- Collaborative Teamwork
- Effective Communication
Timeline
Order Fulfillment Associate
Home Depot
01.2023 - Current
Head Cashier
Home Depot
02.2021 - 12.2022
Cashier
Home Depot
07.2020 - 02.2021
Team Member
Sonic
05.2018 - 08.2019
High School Diploma -
Southside High School
Some College (No Degree) - Psychology
University of Louisiana At Lafayette
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