Zakiya Bias
Cincinnati
Summary
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Popeyes Mananger
Gilligan's Restaurant
9760 Colerain Ave, Cincinnati, OH 45251
12.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Cincinnati Police Cadet
Cincinnati Police Department
Cincinnati, Ohio
06.2022 - Current
- Physical training and drills.
- Work with other teenagers to make sure we had everything intact, including our workplace, uniforms, and attitudes.
- Learned about police officers duties and experiences, I experienced different different perspectives of the law that others would not see, lawers, officers, mayors and inside of court etc.
Education
High School -
Colerain High School
Cincinnati, Ohio05.2023
Skills
- Attention to detail
- Teamwork
- Customer Service
- Time Management
- Team leadership
- Staff management
- Relationship building
- Safety procedures
- Work prioritization
- Positive attitude
Timeline
Popeyes Mananger
Gilligan's Restaurant
12.2023 - Current
Cincinnati Police Cadet
Cincinnati Police Department
06.2022 - Current
High School -
Colerain High School