Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zakiya Butler

Wesley Chapel,FL

Summary

More than ten years experience in customer service Dedicated customer service motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Correctional Food Service Officer

Aramark
03.2023 - Current
    • Enhanced customer satisfaction by providing exceptional food service and maintaining a clean dining environment.
    • Managed inventory efficiently, ensuring proper stock levels while minimizing spoilage and waste.
    • Streamlined kitchen operations for improved efficiency and increased meal output.
    • Developed custom dietary plans for customers with specific nutritional needs or preferences, leading to increased loyalty among health-conscious patrons.
    • Supervised daily food service operations, ensuring timely meal preparation and delivery to maintain customer satisfaction.
    • Implemented health and safety procedures in accordance with local regulations, maintaining an exemplary record of compliance during inspections.
    • Trained new staff members on food preparation techniques and safety protocols to ensure consistent performance across the team.
    • Improved team communication through regular meetings and clear expectations, fostering a positive work environment that promoted collaboration and high-quality results.
    • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
    • Addressed and resolved customer service issues to establish trust and increase satisfaction.
    • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
    • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
    • Accomplished multiple tasks within established timeframes.

Paraprofessional

Pepin Academies
08.2020 - 03.2023
    • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
    • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
    • Prepared instruction materials, constructed bulletin boards and set up work areas.
    • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
    • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
    • Relieved classroom teacher during breaks and maintained order and structure in classroom.
    • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
    • Handed out classroom materials, like pencils, paper and crayons.
    • Graded tests and papers and recorded grades for teaching staff.
    • Managed workflows of classroom volunteers and trained on school procedures.
    • Prepared reports and paperwork for parent-teacher conferences.
    • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
    • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
    • Provided support during classes, group lessons, and classroom activities.

Customer Service Representative

Humana
10.2018 - 01.2020
    • Consulted with outside parties to resolve discrepancies and create effective solutions
    • Offered advice and assistance to customers, paying attention to special needs or wants
    • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
    • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
    • Compiled customer feedback and recommended service delivery improvements to management
    • Responded to customer requests for products, services and company information
    • Answered customer telephone calls promptly to avoid on-hold wait times
    • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
    • Provided primary customer support to internal and external customers in fast-paced environment
    • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
    • Regularly exceeded daily sales and product add-on quotas
    • Educated customers on promotions to enhance sales
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
    • Exceeded service objectives by applying proven customer service and sales best practices
    • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
    • Managed customer relations and customer service through daily communication and interaction
    • Conferred with customers about concerns with products or services to resolve problems and drive sales
    • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
    • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards
    • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
    • Educated customers how to use company systems, complete forms and obtain desired services
    • Maintained user account data by initiating account access and establishing in database
    • Achieved customer satisfaction rating of 95%
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
    • Trained new personnel regarding company operations, policies and services.
    • Sought ways to improve processes and services provided.
    • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
    • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Food Service Supervisor

Trinity Services Group, Inc
08.2016 - 10.2018
    • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
    • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
    • Monitored food quality and service levels to maximize kitchen and dining area performance
    • Maintained health and food safety standards at all stages, from storage through delivery
    • Established and managed team schedules and shift assignments
    • Cut spending by [5]% through effective inventory management and supply sourcing
    • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
    • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
    • Reduced food waste by implementing proper inventory tracking and storage practices.
    • Kept guest and work areas clean, organized, and sanitized per established standards.

Merchandise Associates

JC Penney Co Inc.
04.2014 - 04.2018
    • Organized and located inventory and updated store spreadsheets
    • Upheld stock levels and proper pricing for multiple product lines
    • Authorized payment of invoices and return of merchandise
    • Researched current and past business performance using online systems and available reports
    • Provided feedback on competitor activities and best practices
    • Built effective relationships with each store to develop superior customer satisfaction
    • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
    • Updated pricing and signage to complete product displays and educate customers
    • Maintained neat and clean work areas for professional appeal
    • Monitored and analyzed sales records and consumer purchasing trends
    • Answered customer questions regarding store merchandise, department information and pricing
    • Prepared interesting and innovative visual displays to grab customer interest and promote sales
    • Organized appealing and engaging displays to capture customer interest and drive revenue growth
    • Placed prices and descriptive signage to enhance displays and promote items
    • Greeted all store customers, offered assistance and thanked each for patronage
    • Increased customer satisfaction by providing exceptional service and maintaining clean, organized sales floor.
    • Transported merchandise to sales floor and restocked shelves, racks and bins.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Associate

Walmart
10.2011 - 08.2016
    • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
    • Prevented store losses using awareness, attention to detail and integrity
    • Organized weekly sales reports for the sales department to track product success
    • Trained Created new processes and systems for increasing customer service satisfaction
    • Excelled in exceeding daily credit card application goals
    • Developed highly empathetic client relationships and earned reputation for exceeding sales goals
    • Achieved high sales percentage with consultative, value-focused customer service approach
    • Cross-trained and provided back-up for other customer service representatives when needed
    • Computed accurate sales prices for purchase transactions
    • Worked as a team member performing cashier duties, product assistance and cleaning
    • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
    • Expressed appreciation and invited customers to return to the store
    • Managed quality communication, customer support and product representation for each client
    • Worked under strict deadlines and responded to service requests and emergency call-outs
    • Assisted customers with store and product complaints
    • Resolved product/policy issues and shared benefits of new technology
    • Took special orders in person and over the phone
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
    • Exceeded service objectives by applying proven customer service and sales best practices
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
    • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
    • Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
    • Accomplished multiple tasks within established timeframes.
    • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
    • Maintained a high level of product knowledge, providing accurate information to customers.

Customer Service Call Center Agent

OneTouch Direct
08.2010 - 12.2012
    • Collected customer feedback and made process changes to exceed customer satisfaction goals
    • Made reasonable procedure exceptions to accommodate unusual customer requests
    • Provided accurate and appropriate information in response to customer inquiries
    • Demonstrated mastery of customer service call script within specified timeframes
    • Addressed customer service inquiries in a timely and accurate fashion
    • Maintained up-to-date records at all times
    • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
    • Built customer loyalty by placing follow-up calls for customers who reported product issues
    • Formulated and enforced Service Center policies, procedures and quality assurance measures
    • Assisted with the development of call center's operations, quality and training processes
    • Properly directed inbound calls in phone queues to improve call flow
    • Demonstrated mastery of customer service call script within specified timeframes
    • Collected customer feedback and made process changes to exceed customer satisfaction goals
    • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
    • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.

Education

Still attending -

Hillsborough Community College
Tampa, FL

High School Diploma -

Chamberlain High School
Tampa, FL
2010

Skills

Strong verbal communication

  • Self-motivated
  • Team leadership
  • Good listening skills
  • Quick learner
  • Sale expertise
  • Multitasking
  • Customer relations
  • Professional telephone demeanor
  • Microsoft Office expertise
  • Helping Students with Special Needs
  • Problem-solving abilities
  • Compassion and Empathy
  • Cross-cultural understanding
  • Building rapport
  • Stress Tolerance
  • Customer Focus

Accomplishments

  • Customer Service - Consistently received positive feedback
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Correctional Food Service Officer

Aramark
03.2023 - Current

Paraprofessional

Pepin Academies
08.2020 - 03.2023

Customer Service Representative

Humana
10.2018 - 01.2020

Food Service Supervisor

Trinity Services Group, Inc
08.2016 - 10.2018

Merchandise Associates

JC Penney Co Inc.
04.2014 - 04.2018

Customer Service Associate

Walmart
10.2011 - 08.2016

Customer Service Call Center Agent

OneTouch Direct
08.2010 - 12.2012

Still attending -

Hillsborough Community College

High School Diploma -

Chamberlain High School

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Zakiya Butler