Zakiya Butler
Wesley Chapel
Summary
More than ten years experience in customer service Dedicated customer service motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Kitchen Tech /Dry Cleaner
Aramark
Brandon Fl
03.2023 - Current
- Operated and maintained equipment for efficient service delivery.
- Conducted routine inspections to ensure compliance with safety standards.
- Collaborated with team members to streamline workflow processes.
- Trained new staff on operational procedures and safety protocols.
- Implemented improvements to reduce downtime and enhance productivity.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Spread out articles or materials and examined for holes, tears and other defects.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
Paraprofessional
Pepin Academies
Tampa , FL
08.2020 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Compiled customer feedback and recommended service delivery improvements to management
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Provided primary customer support to internal and external customers in fast-paced environment
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Regularly exceeded daily sales and product add-on quotas
- Educated customers on promotions to enhance sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Exceeded service objectives by applying proven customer service and sales best practices
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Managed customer relations and customer service through daily communication and interaction
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Educated customers how to use company systems, complete forms and obtain desired services
- Maintained user account data by initiating account access and establishing in database
- Achieved customer satisfaction rating of 95%
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Humana
Tampa, FL
10.2018 - 01.2020
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Compiled customer feedback and recommended service delivery improvements to management
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Provided primary customer support to internal and external customers in fast-paced environment
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Regularly exceeded daily sales and product add-on quotas
- Educated customers on promotions to enhance sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Exceeded service objectives by applying proven customer service and sales best practices
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Managed customer relations and customer service through daily communication and interaction
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Educated customers how to use company systems, complete forms and obtain desired services
- Maintained user account data by initiating account access and establishing in database
- Achieved customer satisfaction rating of 95%
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Food Service Supervisor
Trinity Services Group, Inc
Tampa, FL
08.2016 - 10.2018
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Monitored food quality and service levels to maximize kitchen and dining area performance
- Maintained health and food safety standards at all stages, from storage through delivery
- Established and managed team schedules and shift assignments
- Cut spending by [5]% through effective inventory management and supply sourcing
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Merchandise Associates
JC Penney Co Inc.
Brandon, FL
04.2014 - 04.2018
- Organized and located inventory and updated store spreadsheets
- Upheld stock levels and proper pricing for multiple product lines
- Authorized payment of invoices and return of merchandise
- Researched current and past business performance using online systems and available reports
- Provided feedback on competitor activities and best practices
- Built effective relationships with each store to develop superior customer satisfaction
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
- Updated pricing and signage to complete product displays and educate customers
- Maintained neat and clean work areas for professional appeal
- Monitored and analyzed sales records and consumer purchasing trends
- Answered customer questions regarding store merchandise, department information and pricing
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Organized appealing and engaging displays to capture customer interest and drive revenue growth
- Placed prices and descriptive signage to enhance displays and promote items
- Greeted all store customers, offered assistance and thanked each for patronage
Education
Still attending -
Hillsborough Community College
Tampa, FLHigh School Diploma -
Chamberlain High School
Tampa, FL2010
Skills
- Strong verbal communication
- Self-motivated
- Team leadership
- Good listening skills
- Quick learner
- Sale expertise
- Multitasking
- Good communication skills
- Excellent written and oral communication
- Customer relations
- Medical terminology knowledge
- Professional telephone demeanor
- Microsoft Office expertise
Accomplishments
- Customer Service - Consistently received positive feedback
Timeline
Kitchen Tech /Dry Cleaner
Aramark
03.2023 - Current
Paraprofessional
Pepin Academies
08.2020 - 03.2023
Customer Service Representative
Humana
10.2018 - 01.2020
Food Service Supervisor
Trinity Services Group, Inc
08.2016 - 10.2018
Merchandise Associates
JC Penney Co Inc.
04.2014 - 04.2018
Still attending -
Hillsborough Community College
High School Diploma -
Chamberlain High School