Z A K I Y A C O K E R
Rahway,NJ
Summary
Driven and resourceful administrative professional. Ready to support both internal and external parties with a high level of reputability that reflects positively on the organization. Well versed in management, while successfully promoting business development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Supervisor
RWJBarnabas Health
07.2023 - Current
- Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.
- Maintain the CIO's calendar, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice mission and values.
- Increased company awareness by developing and implementing targeted marketing campaigns.
- Develop key performance indicators to track practice productivity, optimizing resources for better patient management.
- Processed weekly payroll in ADP including certified payroll, and maintained employee time records, including edits, corrections, and adjustments.
- Collaborate with physicians, HR, and outside resources to develop and implement effective work flow
- Conduct regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
- Developed strong relationships with key stakeholders, optimizing collaboration between departments during training initiatives.
Administrative Assistant Supervisor
CHKD
09.2021 - 06.2023
- Serve as a liaison between the VP, Regional Management, staff, and the public.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote training manuals for employees and positions according to strict company guidelines and protocols.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Updated spreadsheets and databases to track, analyze, and report on performance and additional patient data.
Scheduling Coordinator
Eastern Virginia Medical School
10.2020 - 10.2021
- Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Scheduled pre-operative visits, procedures and post-operative follow-up appointments in EMR system.
- Reviewed scheduling requirements such as labs, cultures,medical clearances, and insurance.
- Enhanced claim processing efficiency by verifying insurance coverage and benefits for patients.
Medical Office Specialist
Community Healthcare Network
09.2019 - 08.2020
- Managed high call volume with exceptional professionalism, ensuring proper escalation when necessary. (over 100 calls per day)
- Develop, implement, and monitor project plans to meet goals and timeline.
- Created and maintained over 20 providers schedules, while allocating time slots and blocks
- Assisted in budget planning by providing accurate forecasts of personnel costs for the upcoming fiscal year.
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
Registrar and supplies supervisor
Coney Island Hospital
02.2017 - 08.2019
- Manage multiple providers schedules while identifying special needs and coordinating evaluations when needed
- Trained and mentored employees to boost individual and team performance
- Maintained accurate records of purchases, sales and requisitions.
- Updated computer system with latest information to keep records current and accurate.
Education
Associate of Science - Healthcare Administration Services
Keiser University
Fort Lauderdale, FL04.2023
Skills
- Highly experienced with remote work
- Training Management
- Human Resources
- Problem solving and time management skills
- Written and verbal communication skills
- Fluent in Medical Terminology along with knowledge of HIPPA and OSHA
- Team Building and Leadership
Certification
- EKG
- Phlebotomy
Timeline
Practice Supervisor
RWJBarnabas Health
07.2023 - Current
Administrative Assistant Supervisor
CHKD
09.2021 - 06.2023
Scheduling Coordinator
Eastern Virginia Medical School
10.2020 - 10.2021
Medical Office Specialist
Community Healthcare Network
09.2019 - 08.2020
Registrar and supplies supervisor
Coney Island Hospital
02.2017 - 08.2019
Associate of Science - Healthcare Administration Services
Keiser University
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