Zakiya Collazo-Clark
Dumfries,VA
Summary
Administrative/ Human Resources professional skilled at multitasking and remaining calm while reaching deadlines with 19+ years of customer interface. Eager to leverage training and experience to become an asset to the organization by providing superior communication skills, customer service expertise, and initiative. Conscientious and compassionate with a drive to help employers recruit, develop, and retain qualified candidates. Highly proficient at building lasting relationships with key decision-makers, customers, and team members while partnering with management teams to build employee-centric cultures promoting positive morale, and optimizing productivity. Well-qualified Administrative/ Human Resources professional with proven success in improving operations and solving problems.
Overview
19
19
years of professional experience
2
2
Certification
Work History
Human Resource Manager
Heavenly Helpers In-Home Services
07.2023 - Current
- Business Development: Successful implementation and execution of the business model for a newly opened location to establish clients needing support within the Intellectually/ Developmentally Disabled community by creating open lines of rapport with Community Service Board Coordinators in service areas, various non-profit organizations, and guardians
- Employee Lifecycle: Manage employee processes by handling interviews, administering contracts, orientation, employee performance, and discipline to foster a positive attitude toward agency objectives; maintain and audit files for compliance per Medicaid and State Regulations
- Outcomes Driven: Prepare and review reports with Management related to recruitment efforts, retention rates, absences, payroll, and identified areas for improvement within existing processes
- Organize events like Client Social activities or celebratory functions for employees.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
HR Interview Logistics Coordinator – Capital One
Middleware & Identity Management Inc.
11.2021 - 07.2023
- Professional Support: Provides recruiting support services in accordance with the client's process, standards and systems; effectively represents a company ranked in the top 100 on the Fortune 500
- Sustained Productivity: Adapts with Ad Hoc and Power Day scheduling to maintain productivity
- Positive Communication: Serves as the primary contact for candidates and internal clients; builds and maintains strong relationships with recruiters, interviewers, and executive/administrative professionals
- Collaborative Management: Strategically schedules candidate interviews, travel details and communicates between candidates, recruiters, team members, and our travel partner in a seamless process.
Billing Specialist
Virginia Healthcare Services, Inc.
03.2020 - 06.2022
- Comprehensive Analysis: Investigates adjusted, denied, and rejected claims to analyze and problem-solve specific errors in billing and recover the maximum possible reimbursement for services rendered
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Payroll Specialist
Virginia Healthcare Services, Inc.
03.2020 - 06.2022
- Diligence in Details: Consolidates timesheet information, enters data into payroll databases and spreadsheets according to schedule, calculates paycheck amounts, and distributes funds to employees/ contractors
- Communicate to identify and resolve any discrepancies in pay.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies promptly.
Human Resources Manager
Virginia Healthcare Services, Inc.
03.2020 - 11.2021
- Responsible Facilitation: Coordinates the entire hiring process, distribution, and management of benefits programs, maintaining current information and ensuring compliance required by all regulatory organizations
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Developed comprehensive onboarding programs to facilitate the smooth integration of new employees into the organization.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Administrative Coordinator
Virginia Healthcare Services, Inc.
09.2018 - 03.2020
- Organized Management: Creates spreadsheets for continued tracking of documents necessary for billing and audit, whilst maintaining open lines of communication with external vendors and office managers
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
Insurance Specialist
Virginia Healthcare Services, Inc.
09.2018 - 03.2020
- Detailed Execution: Management of insurance authorization for every client through masterful use of spreadsheets resulting in very limited liabilities
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
Intake Coordinator
Virginia Healthcare Services, Inc.
09.2018 - 03.2020
- Effective Coordination: Directly communicates with referral sources, patients, primary caregivers, and clinicians to effectively schedule services
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Office Manager
MD VIP, Dr. Richard Hart
10.2015 - 09.2018
- Extensive Management: Provides direction, training, and management of all office operations in a fast-paced provider setting, to maintain compliance with all regulatory bodies and high customer satisfaction
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Leasing Specialist
The Franklin Johnston Group
01.2015 - 10.2015
- Advanced Sales and Marketing: Meet with prospective tenants to tour and discuss housing needs
- Perform credit/ background checks, contact references and review required documentation to solidify approval before creating a lease through knowledge of VHDA guidelines
- Establish and maintain open rapport with maintenance companies to perform various jobs on the property.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
Assistant Director
Nikki’s Christian Learning Center
04.2009 - 12.2013
- Streamlined Operations: Maintained all aspects of the operations including accounts, payroll, contractors, hiring to include managing and training staff, management of USDA program, achieving an exceptional level of customer service and care for students and parents
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Education
Associate’s Degree - NHA Certified Medical Billing and Coding
Metropolitan Institute of Health And Technology
Lorton, VA04.2012
Skills
- Compensation Structuring
- Organizational Development
- Recordkeeping
- Payroll Administration
- Leadership Development
- Policy Enforcement
- Staff Management
- Onboarding and Orientation
- Records Management
- Career Development
Certification
- Notary Signing Agent 10/2023
- Certified Notary Public, 04/2021
- Medical Billing and Coding Specialist, (Exp: 05/2019)
References
References available upon request.
Timeline
Human Resource Manager
Heavenly Helpers In-Home Services
07.2023 - Current
HR Interview Logistics Coordinator – Capital One
Middleware & Identity Management Inc.
11.2021 - 07.2023
Billing Specialist
Virginia Healthcare Services, Inc.
03.2020 - 06.2022
Payroll Specialist
Virginia Healthcare Services, Inc.
03.2020 - 06.2022
Human Resources Manager
Virginia Healthcare Services, Inc.
03.2020 - 11.2021
Administrative Coordinator
Virginia Healthcare Services, Inc.
09.2018 - 03.2020
Insurance Specialist
Virginia Healthcare Services, Inc.
09.2018 - 03.2020
Intake Coordinator
Virginia Healthcare Services, Inc.
09.2018 - 03.2020
Office Manager
MD VIP, Dr. Richard Hart
10.2015 - 09.2018
Leasing Specialist
The Franklin Johnston Group
01.2015 - 10.2015
Assistant Director
Nikki’s Christian Learning Center
04.2009 - 12.2013
Associate’s Degree - NHA Certified Medical Billing and Coding
Metropolitan Institute of Health And Technology
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