Zakiya Garner
Clinton,NC
Summary
Seasoned Assistant Manager with 2 years of experience in customer service, team leadership, and inventory management. Skilled in mentoring staff, ensuring customer satisfaction, and handling daily operations. Seeking a Customer Service Rep role to leverage extensive client interaction and problem-solving abilities.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Results-driven General Production Worker known for maintaining high productivity levels and efficiently completing tasks. Specialize in assembly line work, quality control, and equipment maintenance. Skilled in time management, teamwork, and problem-solving to excel in fast-paced environments. Adapt quickly to new processes and technologies, ensuring seamless integration into production workflows.
Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cato's
Clinton, NC
06.2024 - Current
- Oversee daily operations, including staff training, inventory management, and maintenance of high customer service standards
- Provide personalized styling consultations, guiding clients in selecting apparel and accessories for various occasions
- Support store manager in operational tasks, staff supervision, and implementation of sales and recruitment strategies
- Ensure compliance with health and safety regulations, maintain store presentation, and address customer complaints effectively.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Conducted research on current fashion trends and seasonal collections.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Advised clients on proper care techniques for garments and accessories.
- Demonstrated knowledge of fabrics, colors, textures, cuts, silhouettes.
General Production Worker
Smithfield Foods
Clinton, NC
06.2022 - 03.2024
- Managed bacon press operations to uphold product quality standards throughout the production cycle
- Facilitated efficient product flow by aligning bacon on conveyors, contributing to streamlined production processes
- Assisted with multiple production tasks, supporting team efforts to meet operational demands.
- Operated production machinery in accordance with safety protocols.
- Maintained a clean and organized work area, ensuring adherence to safety regulations.
- Monitored product quality throughout production process.
- Loaded and unloaded materials from machines, pallets, or conveyors as required.
- Assisted with the assembly of parts and components according to established procedures.
- Conducted visual inspections on products to ensure quality standards were met.
- Worked closely with team members to complete assigned tasks efficiently.
- Ensured that all safety policies were followed while working in the plant.
- Reported any irregularities or issues regarding product quality to supervisors immediately.
Cart Pusher
Walmart
Clinton, NC
08.2021 - 08.2021
- Ensured a clean and orderly parking environment, supporting an inviting atmosphere for patron arrivals and departures
- Assisted customers with handling their purchases, promoting heightened satisfaction and repeat patronage
- Managed the execution of the club pick-up service by proficiently loading orders, streamlining the process for customer convenience.
- Pushed carts from store entrance to designated areas in the store.
- Organized and arranged merchandise on shelves, racks, and displays.
- Assisted customers with loading their purchases into their vehicles.
- Cleaned carts after each use using cleaning solutions and cloths.
- Maintained cart corrals ensuring all carts are present at all times.
- Retrieved shopping carts from parking lots and other areas of the store premises.
Crew Member
Bojangles' Restaurants, Inc
Clinton, NC
10.2020 - 04.2021
- Prepared diverse menu offerings to meet quality standards, resulting in consistent customer satisfaction
- Upheld stringent cleanliness protocols in dining and kitchen spaces to maintain a hospitable atmosphere
- Adhered to health regulations, ensuring a safe dining experience for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
High School Diploma - General Studies
Sampson Community College
Clinton, NC09.2024
Skills
- Applied Behavior Analysis
- Manufacturing
- Food Service
- Kitchen Management Experience
- Customer Service
- Teaching
- Cooking
- Food Handling
- Merchandising
- Cashiering
- Car Wash
- Behavioral Therapy
- Caregiving
- Computer Operation
- Serving Experience
- Food Preparation
- Sanitation
- Kitchen Experience
- Food Safety
- Compliance Management
- Commercial Cleaning
- Cleaning Experience
- Leadership
- Heavy Lifting
- Meal Preparation
- Serving
- Math
- Organizational Skills
- Guest Services
- Behavior Management
- Detailing
- Personal Experience
- Time Management
- Inventory Management
- Sales Monitoring
- Supervising Experience
- Upselling
- Cash Handling
- Team Management
- Retail Management
- Store Management Experience
- Sales
- Administrative Experience
- Assistant Manager Experience
- Purchasing
- Management
- Payroll
- Communication Skills
- Sales Management
- Pricing
- Sales monitoring
- Product and service knowledge
- Customer Relationship Management (CRM)
- Marketing tactics
- Orientating and training
- Team motivation
- Budgeting and finance
- Retail Operations
- Money Handling
- Compliance understanding
- Sales Strategies
- Sales Reporting
- Customer Relations
Certification
- Food Handler Certification
- Driver's License
Timeline
Assistant Manager
Cato's
06.2024 - Current
General Production Worker
Smithfield Foods
06.2022 - 03.2024
Cart Pusher
Walmart
08.2021 - 08.2021
Crew Member
Bojangles' Restaurants, Inc
10.2020 - 04.2021
High School Diploma - General Studies
Sampson Community College