ZAKIYA HARDLEY

Compassionate and detail-oriented professional transitioning into the medical assisting field with a strong foundation in patient care from home healthcare experience and over 8 years of customer service expertise in the retail industry. Proven ability to communicate effectively, manage multiple tasks in fast-paced environments, and maintain a high standard of professionalism and empathy. Adept at building rapport with diverse individuals, handling confidential information with discretion, and supporting both clinical and administrative functions. Eager to contribute to a healthcare team and provide quality care in a patient-focused environment.

American Red Cross Adult First Aid/CPR/AED American Red Cross Adult First Aid/CPR/AED

American Red Cross of Indiana American Red Cross of Indiana Issued Feb 2025 · Expires Feb 2027

Victory in the City for Outreach Victory in the City for Outreached 2025 - Present · 4 mosFeb 2025 - Present · 4 mosVolunteerVolunteer

• Assist clients with selecting food items according to pantry guidelines and ensure they receive appropriate support.
  Maintain a respectful and confidential environment for individuals and families seeking assistance.
  Monitor food inventory levels and assist in restocking pantry supplies as needed.

• Supervised and ensured the safety of groups of children during school trips and extracurricular events, maintaining a structured and positive environment.
• Collaborated with teachers, staff, and other volunteers to coordinate logistics, manage schedules, and support student needs.
• Demonstrated strong leadership and communication skills while promoting respectful behavior and resolving minor conflicts calmly and effectively.