Zakiya Johnson
Barnwell,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
11.2018 - 05.2024
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
End of Line Technician
Masonite Doors
10.2016 - 08.2017
- Optimized workflow by effectively prioritizing tasks and delegating responsibilities among team members.
- Acted as a liaison between the production and quality control departments, fostering effective communication channels to resolve issues quickly.
- Managed inventory levels at the end of the line, ensuring adequate supplies were available for ongoing production needs without excessive stockpiling of materials causing storage space issues or unnecessary financial expenditures.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ07.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Account updating
- Building rapport
- Appointment Scheduling
- Follow-up skills
- Scheduling
- Microsoft Outlook
- Computer Proficiency
- Call center experience
Certification
I earned a certificate in Human Resource Management from the University of Phoenix.
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
11.2018 - 05.2024
End of Line Technician
Masonite Doors
10.2016 - 08.2017
Bachelor of Science - Business Administration
University of Phoenix
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