ZAKIYA JOSEPH
Dallas,TX
Summary
General Sales Manager
Dedicated and results-driven professional with 12 years of experience in management and sales roles, seeking a challenging opportunity as a General Sales Manager. Proven track record of driving operational efficiency, optimizing business processes, and delivering exceptional customer service. Skilled in leading diverse teams to achieve organizational goals and exceed performance metrics. Eager to leverage leadership, strategic planning, and problem-solving abilities to drive growth and success in a dynamic and fast-paced environment.
Overview
11
11
years of professional experience
Work History
General Sales Manager
Now Optics
02.2019 - Current
- Develop and implement strategies to leverage a $1M+ corporate investment, focusing on driving client-centric revenue growth. Successfully contributed to generating over $3.5M in revenue over the past three years through targeted sales initiatives.
- Appointed as an advisor to the CEO on implementing client satisfaction best practices company-wide, ensuring a client-centric approach in all sales activities.
- Utilize extensive experience as a General Manager to execute tasks crucial for sales development, including enforcing procedures and policies, maintaining proactive communication with clients for updates, addressing issues promptly, accurately documenting billing and expenses, and educating clients on product benefits, extended care options, and warranties to enhance sales opportunities.
- Provide leadership in training employees on company policies and regulations, offering clear direction and priorities to align sales activities with company goals and objectives.
- Recognized as a top performer in store operations, earning commendations from corporate HR, IT, and the Distribution Center for contributing to operational efficiency and effectiveness.
- Garnered exceptional client feedback with eight 5-star Google reviews, surpassing all other employees in the DFW area. Demonstrated a commitment to customer satisfaction and building strong client relationships, vital for driving sales growth and retention.
Store Manager
True Religion
05.2014 - 02.2019
- Established and implemented departmental policies, goals,
objectives and procedures in conjunction with board members,
organization officials and staff members. - Built sustainable personal relationship with client's trust through
open and interactive communication. - Evaluated client feedback and complaints to locate weaknesses and
improve service. Resolved product or service problems by clarifying
client complaint and determined cause of problem. - Analyzed sales numbers and performance metrics to locate deficits
and implement process improvements. - Created agendas and scheduled meetings with individuals, team,
departments and clients. Directed and coordinated activities of
business or departments concerned with production, pricing, sales,
and products.
Assistant Store Manager
Gymboree
01.2013 - 05.2014
- Implemented and developed operational standards, policies and
procedures. - Maintained knowledge of company products to provide helpful
suggestions and recommendations to clients. - Delivered personalized customer service relating to questions and
promptly resolved basic problems for client's needs. - Met and exceeded KPIs through lead conversions and prospecting
activities.
Sale Associate
Body Central
01.2013 - 05.2014
- Implemented and developed operational standards, policies and procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to clients
- Delivered personalized customer service relating to questions and promptly resolved basic problems for client's needs
- Met and exceeded KPIs through lead conversions and prospecting activities.
Education
Business Management -
COLLIN COUNTY COMMUNITY COLLEGE
Frisco, TX08.2018
High School Diploma -
Allen High School
Allen, TX05.2011
Skills
- Focus and Follow-Through
- Customer Service
- Policies and Procedures
- Budgeting and finance
- Sales operations
- Goal Setting
- Sales process optimization
- Client Relationship Management
- Sales Reporting
- Sales Training
- Results
- Attention to Detail
References
- Dawn Covey, VP Regional Manager, turquoisesstyle@yahoo.com
- Miriam Price, District Manager, miriam_rangel@ymail.com
- Tammy Johnson-Turner, Regional Manager, p031958tnjohnson1378@yahoo.com
Timeline
General Sales Manager
Now Optics
02.2019 - Current
Store Manager
True Religion
05.2014 - 02.2019
Assistant Store Manager
Gymboree
01.2013 - 05.2014
Sale Associate
Body Central
01.2013 - 05.2014
Business Management -
COLLIN COUNTY COMMUNITY COLLEGE
High School Diploma -
Allen High School
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