Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zakiya Minter

Bensenville,IL

Summary

Dynamic leader with a proven track record at United Airlines, excelling in decision-making and teamwork. Skilled in effective communication and problem-solving and led teams to exceed operational goals through innovative solutions and continuous improvement, fostering strong stakeholder relationships, high customer satisfaction and operational performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Flight Dispatcher

United Airlines
10.2023 - Current
  • Ensure flight safety, legality and efficiency in accordance with FAA and Company manual, by meticulously analyzing meteorological data, maintenance records and optimal route structures, coordinating with Pilot in Command.
  • Optimize fuel consumption by calculating precise fuel requirements based on aircraft weight, route distance and prevailing weather conditions.
  • Streamline communication between pilots and key stakeholders ensuring efficient pre-flight preparations and timely departures.
  • Monitor flight progress closely and provide real-time adjustments based on changing conditions or unforeseen events.
  • Collaborate with maintenance to ensure prompt resolution of mechanical issues and minimize flight disruptions.
  • Ensure seamless coordination between key stakeholders during irregular operations such as diversions or cancellations due to unforeseen circumstances.

Senior Manager Solutions and Recovery

United Airlines
04.2022 - 10.2023
  • Provided strong leadership to enhance team productivity and morale.
  • Leveraged data and analytics to make informed decisions and drive operational performance and recovery.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit to achieve operational goals and overcome irregular operations challenges.
  • Maintained positive customer relations with HUB and line station leaders by addressing problems head on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty in conjunction with Global Customer Solutions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Airport Operations Ramp Manager

United Airlines
06.2017 - 04.2022
  • Managed a team of over 300, minimizing incidents on the ramp area by enforcing strict adherence to safety regulations and guidelines among all coworkers.
  • Fostered strong relationships with stakeholders such as airline partners, airport authorities, and regulatory bodies by maintaining open lines of communication and promptly addressing concerns.
  • Streamlined operational workflow planeside and with transfer runners, resulting in increased productivity, improved MBR and reduced delays for passengers.
  • Utilized data-driven insights to identify patterns or trends with MBR failures related to transfer bags, implementing measures accordingly that addressed challenges proactively and enhanced overall efficiency and MBR percentage for transfer bags.
  • Maintained high safety standards in all aspects of ramp operations, conducting regular inspections and addressing potential hazards.
  • Managed budgetary constraints effectively by monitoring expenses closely and identifying areas for cost reduction or optimization.

Aircraft Router

United Airlines
05.2015 - 06.2017
  • Maintained integrity of flight schedule and reduced scheduling conflicts due to irregular operations or out of service aircrafts.
  • Proactively addressed potential risks and ensured execution within the fleet by scheduling required maintenance work and analyzing necessary allocation adjustments.
  • Collaborated with maintenance planners to resolve complex routing issues related to lack of spare allocation, overdue or minimum time maintenance items.
  • Developed strong relationships with Operation Managers, Station Operations, and Maintenance Planning, resulting timely and efficient routing.

Airport Operations Control

United Airlines
07.2012 - 04.2015
  • Supported stations daily operation and educed operation delays by effectively managing gate assignments for arrival, departures and irregular operations.
  • Facilitated cross-functional collaborations between teams for better coordinating with stations goals and addressing complex operational challenges.
  • Assisted key stakeholders in decision-making processes by providing accurate data analysis and reports on operations metrics.
  • Conducted thorough investigations into operational incidents, identifying root causes and implementing corrective actions to prevent future occurrences.
  • Initiated communications with Star Alliance and United personnel to resolve problems pertaining to airside operations.
  • Improved communication between key operations stakeholders and Star Alliance by attending regular meetings, providing detailed reports, and offering valuable insights on operational efficiency.

Airport Operation Customer Service Leader

United Airlines
04.1999 - 07.2012
  • Held multiple leadership roles and balanced multiple priorities in a fast-paced environment, consistently meeting deadlines while maintaining high levels of customer satisfaction.
  • Collaborated with cross-functional departments to address customer issues holistically, ensuring quick resolutions and overall satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.

Education

Bradely University
Peoria, IL

University of Illinois At Chicago
Chicago, IL

Navigate Academy
Arlington Heights, IL

Skills

  • Decision-making capabilities
  • Time Management Competence
  • Teamwork and Collaboration
  • Problem-Solving
  • Organizational Skills
  • Effective Communication
  • Safety Management
  • Adaptability
  • Continuous Improvement

Certification

  • FAA Aircraft Dispatcher Certification

Timeline

Flight Dispatcher

United Airlines
10.2023 - Current

Senior Manager Solutions and Recovery

United Airlines
04.2022 - 10.2023

Airport Operations Ramp Manager

United Airlines
06.2017 - 04.2022

Aircraft Router

United Airlines
05.2015 - 06.2017

Airport Operations Control

United Airlines
07.2012 - 04.2015

Airport Operation Customer Service Leader

United Airlines
04.1999 - 07.2012

Bradely University

University of Illinois At Chicago

Navigate Academy

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Zakiya Minter