Zakiya Perry
Frisco,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Credentialing Specialist
Blue Cross Blue Shield Of Texas
04.2024 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
CSR
Aura
10.2022 - 12.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Data Entry
RemX Staffing
11.2021 - 10.2022
- Created and maintained data entry logs to track data entry activities.
- Completed accurate and timely data entry.
- Developed and implemented data entry operations.
- Assisted with developing data entry processes.
- Performed data entry, filing, copying and faxing.
- Conducted audits of existing data entry processes.
- Followed data entry protocols, rules and regulations.
- Performed data entry with speed and accuracy.
Leasing Consultant
ASAP Personnel
08.2019 - 11.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
CSR
Teleperformance
07.2017 - 07.2019
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Education
High School Diploma -
David W Carter High School
Dallas, TX05.2016
Skills
- HIPAA Compliance
- Provider enrollment
- Data Analysis
- Business Intelligence
- Credentialing oversight
- Document Review
Certification
CPR CERTIFIED
Timeline
Credentialing Specialist
Blue Cross Blue Shield Of Texas
04.2024 - Current
CSR
Aura
10.2022 - 12.2023
Data Entry
RemX Staffing
11.2021 - 10.2022
Leasing Consultant
ASAP Personnel
08.2019 - 11.2021
CSR
Teleperformance
07.2017 - 07.2019
High School Diploma -
David W Carter High School
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