Summary
Overview
Work History
Education
Skills
Timeline
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Zakiya Prather

Jersey City,NJ

Summary

Proven problem-solver with a history at Berkeley College, adept in technical troubleshooting and customer service. Enhanced user experience through effective issue resolution and empathy, achieving increased customer loyalty. Skilled in Microsoft Outlook and maintaining professionalism under pressure, demonstrating attention to detail and a 60 WPM typing speed.

Overview

11
11
years of professional experience

Work History

Technical Support Representative

Berkeley College
01.2023 - 01.2024
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Customer Service Representative

Gateway Security
08.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Administrative Assistant

Several Sources
03.2013 - 05.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Daycare Assistant-Intern

The Nurturing Place
04.2015 - 07.2015
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

Bachelor of Science - Criminal Justice

Berkeley College
Woodland Park , NJ
06.2025

Associate of Science - Criminal Justice

Hudson County Community College
Jersey City, NJ
05.2021

No Degree - Medical Assistant

Garden State Science And Technology Institute
Jersey City, NJ
06.2017

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support
  • Customer Service
  • Customer service expert
  • Issue Troubleshooting
  • Microsoft Outlook
  • Complaint resolution
  • Problem-Solving
  • Attention to Detail
  • Typing 60 words per minute

Timeline

Technical Support Representative

Berkeley College
01.2023 - 01.2024

Customer Service Representative

Gateway Security
08.2022 - 03.2023

Daycare Assistant-Intern

The Nurturing Place
04.2015 - 07.2015

Administrative Assistant

Several Sources
03.2013 - 05.2016

Bachelor of Science - Criminal Justice

Berkeley College

Associate of Science - Criminal Justice

Hudson County Community College

No Degree - Medical Assistant

Garden State Science And Technology Institute

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Zakiya Prather