Zakiya Waters
Antioch,California
Summary
Dynamic Accounts Receivable and Billing Clerk with proven success at The Restoration Clean Up Company, enhancing payment tracking and reducing billing errors. Skilled in Microsoft Excel and dispute resolution, I consistently improved cash flow and streamlined processes, contributing to increased productivity and compliance in collections activities.
Professional in financial operations with extensive experience in managing accounts receivable and billing processes. Skilled in resolving invoice discrepancies, streamlining payment procedures, and utilizing accounting software. Strong focus on teamwork and achieving results, adaptable to changing needs, and known for reliability and precision.
Overview
14
14
years of professional experience
Work History
Accounts Receivable and Billing Clerk
The Restoration Clean Up Company
07.2023 - Current
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Contributed to accurate forecasting by providing timely information on expected cash inflows from customers'' payments.
- Streamlined payment processing by implementing effective electronic billing systems.
Senior Collections Representative
Bay Alarm
01.2017 - 06.2023
- Improved cash flow for the organization by consistently meeting or exceeding set collection goals each month.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Developed comprehensive knowledge of industry regulations, ensuring compliance in all collections activities and communications.
- Implemented training programs for new hires, sharing insights from years of experience as a Senior Collections Representative to facilitate their success in the role.
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
- Identified trends in delinquent accounts to anticipate potential issues and proactively address them before they escalated into larger problems.
- Streamlined the collections process for increased productivity, utilizing automated tools and software applications.
Lead Collection Specialist
SAFE Security
01.2012 - 02.2017
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Initiated process improvements that led to reduced operational costs and increased overall profitability for the collections department.
- Implemented new software systems that streamlined workflows and improved overall efficiency within the department.
- Maintained compliance with industry regulations, mitigating potential risks to the organization.
- Conducted regular training sessions for staff on best practices in debt collection, fostering continuous professional development.
- Reduced delinquency rates with proactive monitoring of accounts and implementing timely interventions.
- Oversaw the review of outstanding account balances regularly, prioritizing cases based on risk factors such as age of debt or likelihood of repayment.
Education
Associate of Science - Psychology
California State University
Hayward, CASkills
- Payment tracking
- Microsoft Excel
- Invoice processing
- General ledger
- Bank deposits
- Accounting software
- Dispute resolution
Timeline
Accounts Receivable and Billing Clerk
The Restoration Clean Up Company
07.2023 - Current
Senior Collections Representative
Bay Alarm
01.2017 - 06.2023
Lead Collection Specialist
SAFE Security
01.2012 - 02.2017
Associate of Science - Psychology
California State University
Similar Profiles
Jonah DeSmetJonah DeSmet
Restoration Technician at Clean-Pro RestorationRestoration Technician at Clean-Pro Restoration
Braydon MiksBraydon Miks
Demolition Crew Member at Clean and Green Restoration IncDemolition Crew Member at Clean and Green Restoration Inc
Lindsey PughLindsey Pugh
Receptionist at Elite Clean & RestorationReceptionist at Elite Clean & Restoration
NIAMA VINESNIAMA VINES
Desk Clerk at Chinatown Community Development CenterDesk Clerk at Chinatown Community Development Center
Koro AzmoudehKoro Azmoudeh
Teacher's Assistant at Deer Valley High SchoolTeacher's Assistant at Deer Valley High School