Zakiya Williams
Jackson,MS
Summary
With over 6 years of experience of Remote Customer Service field, l am looking for a long- term position that challenges me and allows me to grow within the company. l have experience in health insurance, healthcare, sales, customer service and others. I am a great people person. I take the time to fix others problems as if they are my own . I gain great joy from making others happy. I feel as if customer service is my calling . I look forward to finding the perfect Customer service job for me. Building my career around others is amazing. Hard working independent skillful person to be. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CVS/caremark
Jackson, MS
09.2024 - Current
- Provided accurate information about products and services to customers.
- Updated databases with new and modified customer data.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Health Insurance Advisor
Blue Shield of California
Jackson
10.2023 - Current
- As a trusted advisor for BSC it is my duty to ensure our clients with best affordable health care coverage
- Assuring they have the benefits and provider to ensure their health
- As well as taking payments, billing, covering benefits of explanation, providing additional insurance as requested for coverage.
- Assistance with Pior Authorization forms from providers.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Reviewed existing policy documents and made necessary changes as per customer requests.
Pre sales agent
Health IQ
Mountain View, CA
08.2022 - 12.2023
- At health IQ, we assist with callers in Medicare plans
- Help finding the beneficial plan with the budget of the consumer with life style benefits.
- Handle high call volumes, listen to customers, and speak with a variety of people
- Conducted market research to identify potential customers and their needs.
- Created presentations and proposals for prospective clients.
- Maintained accurate records of all sales activities in the company's CRM system.
- Negotiated contracts with customers to secure sales deals.
Customer Service Representative
YoungWilliams
Ridgeland, MS
09.2021 - 04.2022
- As a customer service representative with youngwilliams it is my duty to assist residents in the state of Louisiana with SNAP
- Making sure they have the benefits and requirements for the program.
- Provide helpful solutions to customer problems, and analyze customer feedback to identify trends and areas for improvement
Customer Service Representative
HORNE LLP
Ridgeland, MS
05.2020 - 03.2021
- help assist and answer questions to citizens whose been cut from work or reduced hours throughout the state of Mississippi with unemployment due to the pandemic.
- Provide helpful solutions to customer problems, and analyze customer feedback to identify trends
- and areas for improvement
- Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty
Pharmacy Technician
CVS Pharmacy
Jackson, MS
11.2020 - 12.2020
- Cvs pharamarcy, l mainly was there to assist customers with refill medications, making sure their personal information remains the same and and make sure it was to be to received.
Humana Customer Service Representative
Humana
Madison, MS
09.2018 - 06.2019
- l help assist elderly with insurance, health care & billing payments.
- Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty
- High call volumes
Education
Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL11-2025
Mississippi Health And I’m License Certification - Insurance
Exam Fx
07-2024
High school or equivalent -
Provine High School
Jackson, MS05.2018
Skills
- People Person
- Customer Service
- Computer Skills
- Communications
- Computer Literacy
- Time Management
- Data Entry
- Typing
- English
- Word Processing
- 10 Key Data Entry
- Microsoft Word
- Medical Billing
- Microsoft Outlook
- Communication skills
- Negotiation
- Pre-sales
- Insurance Sales
- Sales Support
- Medical Office Experience
- Pharmacy Technician Experience
- Computer Networking
- Problem solving
- AS400
- Computer skills
- 30-50 words per minute type
Timeline
Customer Service Representative
CVS/caremark
09.2024 - Current
Health Insurance Advisor
Blue Shield of California
10.2023 - Current
Pre sales agent
Health IQ
08.2022 - 12.2023
Customer Service Representative
YoungWilliams
09.2021 - 04.2022
Pharmacy Technician
CVS Pharmacy
11.2020 - 12.2020
Customer Service Representative
HORNE LLP
05.2020 - 03.2021
Humana Customer Service Representative
Humana
09.2018 - 06.2019
Human Services
Ultimate Medical Academy - Clearwater
Mississippi Health And I’m License Certification - Insurance
Exam Fx
High school or equivalent -
Provine High School