ZAKIYA YOUNG
Austin,Texas
Summary
Personable, hard-working, and highly motivated individual looking to secure a responsible career opportunity to utilize the training and skills I acquired and gain practical experience while significantly contributing to the company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist
Bay Bridge
04.2024 - Current
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Upheld company reputation by adhering strictly to ethical guidelines when managing sensitive cases, ensuring fair and impartial treatment for all parties involved.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Generated, posted and attached information to claim files.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
Registered Behavior Technician
Action Behavior Centers
08.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Implemented direct therapy and adhered to patients behavior intervention plan to decrease targeted behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions with children with ADHD, and Autism by using visual supports, and utilizing stress scales to turn emotions into functional redirection mechanisms.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Learned specialized behavior approaches to implement behavioral strategies.
- Facilitated group sessions to teach clients how to functionally conduct oneself in a school setting
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Preschool Assistant Teacher
Circle C Child Development Center
07.2023 - 08.2023
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Supervised children during in-classroom activities and on playground.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught children with creative approaches, methods, and techniques.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Implemented age-appropriate curricula to meet needs of young learners.
- Established positive relationships with students and families.
Front Desk Receptionist
MassageLuXe
09.2022 - 02.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Substitute Teacher
The Goddard School
05.2022 - 08.2022
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunch and outdoor activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Implemented lesson plans constructed by the lead teacher
- Collaborated with lead teacher on methods to use when delivering lesson plans to students
- Worked with teacher to identify and target opportunities for instructional improvements.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Service Desk Coordinator
Paul Mitchell the School St
11.2021 - 08.2022
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Undergraduate Research Assistant
Harris-Stowe State University
01.2022 - 05.2022
- Recorded data and maintained source documentation following good documentation practices.
- Reviewed documents and data to identify trends and patterns.
- Collected research data through surveys.
- Created surveys and questionnaires to collect data for research projects.
- Developed research protocols and procedures to produce accurate results.
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative statistical graphs and charts.
Server
Pappys Smokehouse
05.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
Lake Forest Country Club Lake
08.2016 - 09.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- This would consist of playing games and watching movies, and I would even help them with their homework
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Supervised members children by playing games, helping with homework, providing meals from the kitchen, and cleaning the area we were in once the children went home
Education
Bachelor of Arts - Psychology
Harris-Stowe State University
St. Louis Mo12.2022
Skills
- Team Collaboration
- Listening Skills
- Front Desk Operations
- Administrative Skills
- Conflict Management
- Ability to Multitask
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Communication Skills
- Microsoft Excel Beginner
- Data Analysis Beginner
- Statistics Beginner
- Research Beginner
- Analytical Thinking
Certification
- .CPR, National CPR Foundation, 6/14/2022-6/14/2024
References
Dr. Jill Villarreal: villarrj@hssu.edu- Department Director of the Psychology program at Harris-Stowe State University
Dr. Brinton Mckenzie: mckenzib@hssu.edu - Psychology professor at Harris-Stowe State University
Angela Tate: tatea@hssu.edu- Psychology professor at Harris-Stowe State University
Parylee Williams: 314-704-0771- General Manager at Massage Luxe
Anishika Montgomery: 636-383-9008- Lead teacher at The Goddard School
Kianna Bowser: 314-378-2195- Lead teacher at The Goddard School
Timeline
Claims Specialist
Bay Bridge
04.2024 - Current
Registered Behavior Technician
Action Behavior Centers
08.2023 - Current
Preschool Assistant Teacher
Circle C Child Development Center
07.2023 - 08.2023
Front Desk Receptionist
MassageLuXe
09.2022 - 02.2023
Substitute Teacher
The Goddard School
05.2022 - 08.2022
Undergraduate Research Assistant
Harris-Stowe State University
01.2022 - 05.2022
Service Desk Coordinator
Paul Mitchell the School St
11.2021 - 08.2022
Server
Pappys Smokehouse
05.2021 - 08.2021
Hostess
Lake Forest Country Club Lake
08.2016 - 09.2018
Bachelor of Arts - Psychology
Harris-Stowe State University
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