Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Zakiya A. Martin

Charlotte,NC

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Dollar General Store
Charlotte, NC
12.2023 - 08.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Mail Processing Clerk

United States Postal Service, USPS
Charlotte, NC
11.2018 - 01.2019
  • Sorted and distributed incoming mail.
  • Utilized automated sorting machines to quickly sort large volumes of mail.
  • Scanned documents into a digital format for archiving.
  • Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment and manually sorted mail.
  • Placed letters in individual mail slots for internal staff pickup.

Companion Caregiver

Carolina Care at Home Carolina Care at Home LLC
Charlotte, NC
05.2018 - 11.2018
  • Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
  • Provided transportation for clients to attend religious services or other events.
  • Accompanied clients on walks outdoors for exercise and fresh air.
  • Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
  • Gave medication reminders according to prescribed instructions.
  • Cared for pets belonging to the elderly client if needed.
  • Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
  • Transported clients to medical appointments, errands, and social engagements.
  • Provided companionship and emotional support to elderly clients.
  • Encouraged participation in recreational activities such as reading books and playing games.
  • Observed changes in client behavior or physical condition and reported to supervisor or family members.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed safe lifting and transferring techniques to transport residents.

Independent Distributor

Herbalife
Cape May Court House, MJ
09.2016 - 06.2018
  • Ensured compliance with applicable laws related to distribution operations.
  • Conducted regular meetings with staff to review progress on objectives and goals.
  • Identified opportunities for improvement within existing processes and procedures.
  • Researched competitors' strategies to stay ahead of the competition.
  • Performed daily quality assurance checks on orders prior to shipment.
  • Maintained accurate records of all transactions in accordance with company policies.
  • Processed returns from customers quickly and efficiently while maintaining high customer satisfaction ratings.
  • Provided technical assistance when needed regarding product features or usage instructions.
  • Organized promotional activities including trade shows, conferences, and events.
  • Coordinated shipping schedules ensuring timely delivery of products to customers.
  • Monitored customer service inquiries via email and phone calls promptly responding to any issues or concerns raised.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Updated product displays frequently according to market changes and company and personal sales goals.
  • Cross-sold additional products and services to purchasing customers.
  • Addressed customer inquiries and resolved issues related to distribution.
  • Analyzed sales data to adjust distribution strategies for market demand.
  • Maintained relationships with key customers in territory by facilitating ongoing product training and support.
  • Participated in trade shows to promote products and expand distribution networks.
  • Participated in regular meetings and conference calls with professionals to discuss performance and budget.
  • Developed contingency plans for distribution during peak seasons.
  • Ensured compliance with all regulatory requirements for product distribution.
  • Implemented tracking systems for shipments to improve delivery accuracy.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Informed regular customers of new products or services and price changes.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Collected money, provided change and recorded transactions on receipts.
  • Organized merchandise and sales promotion displays to attract customers.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Cold-called prospective customers to provide details on company services or products.
  • Recorded deliveries and daily sales transactions.
  • Resolved customers' complaints regarding products or services.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Issued sales promotion materials to customers to boost sales.

Hotel Front Desk Agent

Morey's Piers
Wildwood, NJ
07.2016 - 10.2017
  • Assisted with various administrative tasks as needed.
  • Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
  • Verified identification documents of each guest before check-in.
  • Answered phone calls promptly while maintaining a professional attitude.
  • Distributed keys or access cards to guests upon check-in.
  • Handled customer complaints professionally and courteously.
  • Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
  • Adhered to safety standards set by the hotel management team.
  • Followed up with customers after their stay to ensure satisfaction levels were met.
  • Provided assistance with luggage storage or transportation needs.
  • Managed check-ins and check-outs in a timely manner.
  • Assigned rooms to guests based on availability and preferences.
  • Maintained an inventory of available rooms, rates and amenities.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Updated computer system with guest information including contact details, payment methods and any special requests.
  • Greeted guests upon arrival, answered questions and provided information about the hotel.
  • Kept records of guest interactions, comments or complaints in order to improve service quality.
  • Prepared necessary paperwork for new guests prior to their arrival.
  • Processed refunds when applicable according to company policies.
  • Ensured lobby area was clean and presentable at all times.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Drafted guest invoices and posted charges to individual accounts.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Certification - Phlebotomy

Carolina School of Phlebotomy
Charlotte, VT
12-2021

Certification - Medical Billing And Coding

Branford Hall Career Institute
Branford, CT
11-2011

High School Diploma -

Cape May County Technical School
Cape May Court House, NJ
06-2001

Some College (No Degree) - Liberal Arts and General Studies

Atlantic Cape Community College
Mays Landing, NJ

Skills

  • Cost Reduction
  • Task Delegation
  • Operations Management
  • Product and service knowledge
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Customer rapport
  • Microsoft Office expertise
  • Employee engagement
  • Sales Growth
  • Policy Enforcement
  • Marketing knowledge
  • Customer Relations
  • Policy administration
  • Business development understanding
  • Google Drive
  • Consulting
  • Retail Operations Management
  • Team motivation

Affiliations

  • outdoor activities
  • poetry
  • writing and illustrating children's books
  • cooking
  • arts and crafts
  • family time
  • appreciation for nature
  • an array of music

References

References available upon request.

Timeline

Assistant Manager

Dollar General Store
12.2023 - 08.2024

Mail Processing Clerk

United States Postal Service, USPS
11.2018 - 01.2019

Companion Caregiver

Carolina Care at Home Carolina Care at Home LLC
05.2018 - 11.2018

Independent Distributor

Herbalife
09.2016 - 06.2018

Hotel Front Desk Agent

Morey's Piers
07.2016 - 10.2017

Certification - Phlebotomy

Carolina School of Phlebotomy

Certification - Medical Billing And Coding

Branford Hall Career Institute

High School Diploma -

Cape May County Technical School

Some College (No Degree) - Liberal Arts and General Studies

Atlantic Cape Community College

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Zakiya A. Martin