Zakiyah Burno
Brooklyn,NY
Summary
Ambitious and detail-oriented business professional with 5 years of experience in customer and office support. Proven track record of delivering exceptional service and support to employees/ customers. Skilled in multitasking and prioritizing. Committed to continuous learning and professional growth to expand knowledge and skills to contribute effectively to organizational success.
Overview
6
6
years of professional experience
Work History
Workplace Operations Specialist (Temporary)
Oscar Health Insurance
03.2024 - Current
- Welcomed visitors, enhancing first impressions with friendly greetings and efficient check-in processes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed incoming calls, improving communication with building staff and the Workplace Operations team.
- Collect, sort, distribute mail to appropriate recipients.
- Assist employees with meeting room/desk bookings.
- Resolve employee concerns regarding office operations by completing ticket requests in a timely manner.
- Support event set-ups such as Leader Week and Board meetings.
Receptionist (Temporary)
Burlington Stores Inc.
09.2022 - 10.2023
- Greeting employees and vendors to create a positive, welcoming environment.
- Escort vendors/ buyers to their meetings.
- Schedule appointments, maintain and update appointment calendars.
- Resolve booking conflicts.
- Assist with building discrepancies by effectively communicating with building management.
- Assign building badges.
- Ensure that samples are properly given to vendor in absence of Sample Coordinator.
Guest Service Advocate (Seasonal)
Target Corp.
05.2019 - 08.2022
- Ensured guests were comfortable during their shopping experience and if they needed assistance.
- Reorganized products that weren’t purchased by guests back on the sales floor.
- Organize returned products and determine if they are salvageable.
- Assist guests by providing information regarding availability and policies.
- Maintain clean and orderly checkout areas.
- Issue receipts, refunds, credits, or change due to guests.
Education
Business Management, Human Resources
Delaware State University
Dover, DE05.2022
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Easily adapts to new tasks and environments
- Strong Writing and Communication Skills
- Responsible
- Time management
- Process Improvement
Timeline
Workplace Operations Specialist (Temporary)
Oscar Health Insurance
03.2024 - Current
Receptionist (Temporary)
Burlington Stores Inc.
09.2022 - 10.2023
Guest Service Advocate (Seasonal)
Target Corp.
05.2019 - 08.2022
Business Management, Human Resources
Delaware State University
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