Zakiyah Davis
Fairburn,GA
Summary
Dynamic customer service professional with a proven track record at ALM Kia South, excelling in conflict resolution and enhancing customer satisfaction. Skilled in effective communication and documentation accuracy, I foster strong customer rapport while leveraging tech-savviness to streamline processes. Committed to delivering exceptional service and building lasting relationships.
Overview
2026
2026
years of professional experience
Work History
Delivery Specialist
ALM Kia South
Union City
05.2025 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
Customer Service Representative
Continuum Global Solutions
Atlanta Ga
05.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front Desk Concierge
Stratton Amenities
02.2022 - 11.2022
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Assistant Manager
Marcos Pizza Franchising, Broomfield
2018 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Towers High School
Decatur GaSkills
- Professionalism and punctuality
- Effective communication
- Documentation accuracy
- Customer rapport
- Tech-savviness
Timeline
Delivery Specialist
ALM Kia South
05.2025 - Current
Customer Service Representative
Continuum Global Solutions
05.2023 - 07.2023
Front Desk Concierge
Stratton Amenities
02.2022 - 11.2022
Assistant Manager
Marcos Pizza Franchising, Broomfield
2018 - 02.2022
Towers High School