Zakiyah Fuller
Shreveport,LA
Summary
Adept at enhancing customer satisfaction and streamlining operations. Recognized for adaptability and a positive attitude, I consistently exceeded performance metrics, contributing to operational improvements and increased efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Replenishment Associate
Morris And Dickson
03.2024 - Current
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Increased inventory accuracy by conducting regular stock counts and updating records in the system.
- Improved supply chain efficiency through active participation in vendor meetings, suggesting improvements in delivery schedules or product packaging.
- Maintained a safe working environment by adhering to safety guidelines during loading/unloading tasks and while operating equipment such as pallet jacks or forklifts.
Service Desk Associate
Home Depot
07.2023 - 02.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Consistently met or exceeded service level agreements and performance metrics, resulting in recognition as a top-performing Service Desk Associate.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Developed comprehensive knowledge of company products and services to better assist customers with their inquiries.
- Identified recurring issues and patterns through thorough analysis of service desk tickets leading to proactive solutions implemented across the wider organization.
- Conducted regular performance reviews with team members, identifying areas for improvement and providing constructive feedback.
- Improved first-call resolution rates by utilizing advanced troubleshooting techniques and extensive product knowledge.
Call Center Representative
Teleperformance
01.2021 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Office Assistant
Shirley's Installation
04.2021 - 01.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clear workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Office Assistant
Family Dentistry DDS
01.2022 - 07.2023
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.
Packing, Shipping, Receiving and Stocker
Walmart
01.2020 - Current
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Reduced order processing time with meticulous organization and prioritization of daily tasks.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Improved inventory management with regular stock audits and timely reporting of discrepancies.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Online Grocery Associate/Retail Cashier/Stocker
Walmart
01.2020 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Worked productively with customers to meet order requirements and service expectations.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Enhanced the online shopping experience for customers with timely order processing and communication.
Education
High School Diploma -
C.E Byrd High School
Shreveport, LA05.2021
Bachelor of Science - Nursing
Southern University At Shreveport
Shreveport, LASkills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Efficient Packing
- Online order tracking
- Adaptability to Change
- Data entry proficiency
- Service Desk Operations
- Customer Service-Oriented
- Multi-tasking strength
- Exceptional customer service
Timeline
Replenishment Associate
Morris And Dickson
03.2024 - Current
Service Desk Associate
Home Depot
07.2023 - 02.2024
Office Assistant
Family Dentistry DDS
01.2022 - 07.2023
Office Assistant
Shirley's Installation
04.2021 - 01.2023
Call Center Representative
Teleperformance
01.2021 - 07.2023
Packing, Shipping, Receiving and Stocker
Walmart
01.2020 - Current
Online Grocery Associate/Retail Cashier/Stocker
Walmart
01.2020 - Current
High School Diploma -
C.E Byrd High School
Bachelor of Science - Nursing
Southern University At Shreveport
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