Zakiyah Furey
Mckinney,TX
Summary
Experienced with monitoring and analyzing security events to protect organizational assets. Utilizes strong analytical skills to identify threats and vulnerabilities. Knowledge of cybersecurity protocols and effective incident response techniques, ensuring robust defense against potential breaches.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Omnigo Software LLC
06.2024 - Current
- Monitored and supported 20+ business-critical applications, analyzing system behavior, logs, and alerts to identify anomalies and potential security risks, contributing to 99.9% application uptime.
- Investigated and resolved application and data-related incidents (50+ tickets/month), performing root cause analysis to mitigate vulnerabilities and reduce repeat incidents by 15%.
- Developed and optimized complex SQL queries and data analyses, accelerating incident investigations and reducing data retrieval and analysis time by 30–40%.
- Collaborated with cross-functional teams to triage and escalate 40+ incidents per month, ensuring 95% SLA compliance and timely resolution of critical issues.
- Strengthened system reliability by analyzing alert trends and implementing proactive fixes, reducing recurring alerts and support requests by 15%.
- Created and maintained 50+ technical documents, SOPs, and incident response workflows, improving team efficiency and reducing onboarding/training time by 25%.
Desktop Support Specialist II
Randstad Digital
07.2023 - 05.2024
- Administered and maintained Windows and macOS systems across 400+ endpoints, ensuring secure configurations and compliance with organizational policies, contributing to 99%+ endpoint compliance rates.
- Managed patching, updates, and endpoint protection using SCCM and Microsoft Intune, achieving 95%+ patch compliance within SLA windows and reducing security vulnerabilities across the environment.
- Supported identity and access management, VPN, and remote access systems for 1,000+ users, ensuring secure connectivity and minimizing access related incidents by 20%.
- Automated administrative and deployment tasks using PowerShell, reducing manual configuration effort by 30% and decreasing provisioning errors.
- Monitored system performance and resolved 30–50 infrastructure tickets per week, maintaining 99.9% system uptime and ensuring consistent system security and availability.
System Administrator I
Ecovyst
05.2022 - 07.2023
- Supported enterprise applications and infrastructure services across 200+ users, ensuring high availability, optimal performance, and secure system operations with 99.9% uptime.
- Managed Active Directory, DNS, DHCP, and Group Policy for 300+ user accounts and devices, strengthening authentication processes and improving access control efficiency by 20%.
- Investigated and resolved 25–40 application and system incidents per week, reducing average resolution time by 30% and minimizing business downtime.
- Applied security patches, system updates, and hardening practices across servers and endpoints, achieving 95%+ patch compliance and reducing exposure to known vulnerabilities.
- Collaborated with cross-functional teams to troubleshoot application integrations and system issues, improving system performance and reducing recurring issues by 15%.
Senior Associate Field Technician
DXC Technology (Pfizer Contractor)
11.2020 - 05.2022
- Delivered enterprise technical support for 1,000+ users, resolving 75–100 tickets per week with a 95% first contact resolution rate and maintaining high customer satisfaction.
- Led secure deployment and refresh of 300+ endpoints, ensuring accurate asset tracking, system hardening, and access readiness, completing projects on time and under budget.
- Communicated technical risks, vulnerabilities, and remediation steps to non-technical stakeholders, improving issue resolution turnaround time by 20% and strengthening security awareness.
- Supported healthcare IT environments subject to strict compliance standards (e.g., HIPAA), maintaining 99.8% system availability and adhering to security and data protection requirements
Cellphone Repair Technician
Asurion
02.2020 - 11.2020
- Diagnosed and repaired 30–40 mobile devices weekly, achieving a 98% repair accuracy rate and reducing repeat service requests by 20%.
- Performed hardware diagnostics and component-level repairs (screens, batteries, motherboards) in compliance with OEM security and quality standards, improving average turnaround time by 25%.
- Maintained inventory controls for 200+ device models and components, ensuring 100% audit compliance and reducing inventory discrepancies and loss by 15%.
Windows Deployment Technician
DecisionOne
04.2018 - 09.2018
- Installed, upgraded, and maintained 300+ Windows 10 workstations, ensuring compliance with organizational standards and security protocols, achieving 98%+ deployment success rate and reducing setup time by 20%.
- Diagnosed and resolved OS and hardware issues for 50–75 tickets per week, maintaining a 98% resolution rate and reducing average downtime by 25%, improving overall user productivity.
- Updated and managed asset records for 500+ devices using a proprietary asset management system, achieving 100% audit readiness and improving inventory accuracy by 20%.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH01-2027
Technical Degree - Information Technology
My Compuer Career
Raleigh, NC05-2020
Skills
Security Monitoring & Incident Response: Log Analysis & Event Correlation Incident Triage, Investigation & Root Cause Analysis Security Monitoring & Alert Management Vulnerability Identification & Remediation Support
Security Tools & Technologies: Endpoint Protection (EDR/Antivirus), MFA, BitLocker SIEM Concepts (log aggregation, alerting, correlation) Identity & Access Management (Active Directory)
Systems & Networking: Windows Server (2016/2019/2022) Windows 10/11, macOS TCP/IP DNS DHCP VPN LAN/WAN troubleshooting
Data Analysis & Scripting: SQL Server SQL Querying (data analysis for investigations) PowerShell (automation, log analysis, task optimization)
ITSM & Collaboration Tools: ServiceNow (incident management), Jira, Salesforce Microsoft 365, Teams, SharePoint, Exchange Online
Infrastructure & Endpoint Management: Group PolicySCCM Microsoft Intune Device hardening patch management system configuration
Certification
CompTIA Security+ (In Progress) 2026-04-15
Timeline
Application Support Analyst
Omnigo Software LLC
06.2024 - Current
Desktop Support Specialist II
Randstad Digital
07.2023 - 05.2024
System Administrator I
Ecovyst
05.2022 - 07.2023
Senior Associate Field Technician
DXC Technology (Pfizer Contractor)
11.2020 - 05.2022
Cellphone Repair Technician
Asurion
02.2020 - 11.2020
Windows Deployment Technician
DecisionOne
04.2018 - 09.2018
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Technical Degree - Information Technology
My Compuer Career