Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zakiyah White

Emeryville,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber
02.2017 - Current


  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Followed company guidelines and policies when interacting with passengers.
  • Responded to passenger concerns and complaints politely and professionally.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Adhered to all safety regulations and traffic laws while driving.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Dispatcher

Hospital Courier Corporation Address
03.2021 - 09.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Customer Service Representative

Balance Staffing
03.2017 - 07.2019


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate in Arts (AA) - undefined

Laney Community College
Oakland, CA
06.2019

Skills

  • Microsoft Office
  • Microsoft Outlook
  • Administrative experience
  • Management
  • Microsoft Word
  • Supervising experience
  • Microsoft Excel
  • Data entry
  • Front desk
  • Typing
  • Personal assistant experience
  • Driving
  • Event planning
  • Office management
  • Delivery driver experience
  • Microsoft Powerpoint
  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality
  • Customer engagement
  • Route planning
  • Time management
  • Tech-savviness
  • Multitasking and organization
  • GPS proficiency

Certification

  • CPR/First Aid
  • Present

Timeline

Dispatcher

Hospital Courier Corporation Address
03.2021 - 09.2021

Customer Service Representative

Balance Staffing
03.2017 - 07.2019

Uber Driver

Uber
02.2017 - Current

Associate in Arts (AA) - undefined

Laney Community College

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Zakiyah White