Zakiyat Pierson
Bowie,MD
Summary
Results-driven professional specializing in operational efficiency and communication. Proven ability to streamline processes, enhance customer satisfaction, and drive team collaboration.
Overview
11
11
years of professional experience
Work History
Carrer Mobility Program Associate
The Home Depot
09.2025 - Current
- Selected out of 1,200 applications for a 10-week virtual program focused on operational improvements and workforce analytics.
- Developed training guides, instructional videos, and communications to support navigation of a contractor labor management platform.
- Streamlined resources and communication to improve efficiency and adoption of workforce tools supporting better reporting and tracking.
Installation Coordinator
The home Hepot
08.2023 - Current
- Coordinated daily install schedules, monitored reports, and managed unassigned jobs, ensuring smooth operations and timely completions.
- Support Field Techhnicians by resloving on site site issues and addressin customer concerns quickly and professionally
- Build strong relationships with Home Depot store teams, and maintain high customer satisfaction through clear communication and follow-through.
- Improved VOA score from 74 to 98 by optimizing communication and resource accessibility.
- Coordinated daily install schedules, monitored reports, and managed unassigned jobs, ensuring smooth operations and timely completions.ng through
Medical Assistant
Lake view Surgery center
06.2022 - 08.2023
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Coordinated communication between patients and healthcare professionals effectively.
Medical Assistant
The universisty of Kansas medical Cetner
03.2020 - 06.2022
- Assisted in minor surgical procedures
- Managed appointment scheduling and patient flow in a busy clinic environment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Certified Nursing Assistant
Villa St. Francis
05.2014 - 05.2020
- Collaborated with healthcare team to ensure comprehensive resident care.
Education
Associate of Science -
Johnson County Community College
Overland Park, KS05-2018
Skills
- Training development
- Workforce analytics
- Communication strategies
- Operational improvements
- Project coordination
- Customer relationship management
Systems And applications
- Copilot ChapGPT
- Microsoft Office Suites
- Teams Zoom
- Excel Powerpoint
Timeline
Carrer Mobility Program Associate
The Home Depot
09.2025 - Current
Installation Coordinator
The home Hepot
08.2023 - Current
Medical Assistant
Lake view Surgery center
06.2022 - 08.2023
Medical Assistant
The universisty of Kansas medical Cetner
03.2020 - 06.2022
Certified Nursing Assistant
Villa St. Francis
05.2014 - 05.2020
Associate of Science -
Johnson County Community College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
EMMA WILLIAMSEMMA WILLIAMS
Sales Associate at THE HOME DEPOTSales Associate at THE HOME DEPOT
Chasity LouisChasity Louis
OCC Representative at The Home DepotOCC Representative at The Home Depot
JUAN MARTINEZJUAN MARTINEZ
Sales Associate at The Home DepotSales Associate at The Home Depot
Ryon A. BanksRyon A. Banks
Athletic Training intern at University of Maryland Eastern Shore Athletic Training CenterAthletic Training intern at University of Maryland Eastern Shore Athletic Training Center