I am dedicated, quiet and friendly. Organized and dependable, successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am hardworking and passionate employee with strong organizational skills and am eager to secure an entry-level position. I am ready to help a team achieve company goals.
Hi, I’m
Zakiyyah Braxton
Summary
Overview
15
years of professional experience
Work History
PNC BANK
Bank Teller
01.2020 - Current
Job overview
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with bank security policies.
PNC Bank
Personal Banker
03.2022 - Current
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
PNC Bank
Customer Care Representative
01.2020 - Current
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
Grifols Biomat USA
Operations Supervisor
01.2010 - 01.2020
Job overview
- Adhered to regulatory requirements and standards to minimize regulatory risks and liability across the donor process.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to support staff to organize and improve donor flow efficiency.
Education
Wilmington UniversityNew Castle, DE
Associate Finance from Business
06.2026
University Overview
Phoenix High School
University Overview
Skills
- Patience
- Problem solving
- Active listening
- Adaptability
- Time management
- Empathy
- Effective Communication
- Appointment Scheduling
- Quality Assurance
- Complaint Handling
- Customer Service
- Call Management
- Creative Issue Resolution
- Team building
- Self Motivation
- Multitasking Abilities
- Team Collaboration
- Interpersonal Skills
- Decision-Making
- Professional Demeanor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Banker
PNC Bank
03.2022 - Current
Customer Care Representative
PNC Bank
01.2020 - Current
Bank Teller
PNC BANK
01.2020 - Current
Operations Supervisor
Grifols Biomat USA
01.2010 - 01.2020
Wilmington University
Associate Finance from Business
Phoenix High School
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