Zakiyyah Brooks
Litchfield Park,AZ
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Medical Support Assistant
Veterans Administration Hospital
Phoenix, AZ
11.2021 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Transcribed physician orders into the electronic medical record system accurately.
- Ensured that all necessary forms were completed correctly prior to patient discharge.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Worked with providers to monitor patients' health and took proper steps to intervene when needed.
Server
Ojos Locos Sports Cantina
Phoenix, AZ
06.2021 - 12.2021
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delighted customers with high-quality service and entertaining experiences
Server
Hooters
Phoenix, AZ
10.2020 - 06.2021
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delighted customers with high-quality service and entertaining experiences
Assistant Manager
United Beauty Supply
Goodyear, AZ
10.2018 - 10.2020
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Provided exceptional customer service to all customers.
Cosmetologist
Salon Zen
Goodyear, AZ
06.2016 - 04.2019
- Created customized hair styles according to client's preferences and facial features.
- Ensured proper sanitation practices were followed at all times.
- Developed a loyal client base through excellent customer service.
- Maintained cleanliness of salon equipment and tools.
- Assisted customers in selecting appropriate retail products for their needs.
- Advised clients on how to maintain their new hairstyles at home.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Education
High School Diploma -
Millennium High School
Goodyear, AZ05-2016
Cosmetology License - Cosmetology
Cutting Edge Style Academy
Peoria, AZ05-2016
Bachelor of Nursing - Nursing
Arizona College of Nursing
Phoenix, AZSkills
- Patient Records Maintenance
- Medical terminology proficiency
- Appointment Scheduling
- Patient Communication
- Electronic Health Records Management
- Guest Engagement
- Regulatory Compliance
Certification
- Cosmetology License- 2016
- BLS certified- March 2024
References
References available upon request.
Timeline
Mental Health Medical Support Assistant
Veterans Administration Hospital
11.2021 - Current
Server
Ojos Locos Sports Cantina
06.2021 - 12.2021
Server
Hooters
10.2020 - 06.2021
Assistant Manager
United Beauty Supply
10.2018 - 10.2020
Cosmetologist
Salon Zen
06.2016 - 04.2019
High School Diploma -
Millennium High School
Cosmetology License - Cosmetology
Cutting Edge Style Academy
Bachelor of Nursing - Nursing
Arizona College of Nursing
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