Zakiyyah Byrd
Washington,DC
Summary
Motivated and detail-oriented professional with a proven track record and years in customer service related fields. Seeking to leverage expertise and contribute to a dynamic organization's success.
Overview
5
5
years of professional experience
Work History
Badging Coordinator/Security Supervisor
Allied Universal Security Services
Arlington, VA
06.2022 - Current
- Coordinated the design and production of custom badges for Amazon, ensuring timely delivery and maintaining a high level of quality control throughout the process.
- Completed access requests for employees as well as contractors and other 3rd party companies.
- Collaborated with cross-functional teams to identify training needs and develop online resources and tutorials, enhancing the efficiency and effectiveness of the badge program.
- Led a team of 10 security officers by providing clear instructions, guidance, and training, resulting in improved efficiency and a decrease in response time to security incidents.
- Conducted regular security audits and risk assessments, identifying vulnerabilities and recommending necessary improvements, leading to enhanced security measures and compliance with industry regulations.
Customer Service Agent
American Airlines
Arlington, VA
01.2021 - 04.2022
- Managed and coordinated flight bookings, ensuring a seamless travel experience for customers.
- Handled ticketing and check-in procedures, efficiently processing an average of 100 passengers per hour and reducing waiting times.
- Resolved customer complaints and inquiries, providing exceptional customer service and maintaining a positive attitude, resulting in an increase in customer loyalty.
- Maintained accurate flight schedules and communicated updates effectively to ensure on-time departures.
Customer Accounts Coordinator
Merchant One
Miami Beach, FL
03.2018 - 11.2020
- Managed a portfolio of 100+ customer accounts, ensuring timely and accurate processing of orders, payments, and credits, resulting in reduction in billing errors and an improved customer satisfaction rating.
- Resolved escalated customer issues, collaborating with sales, operations, and finance departments.
- Assisted with consumer needs such as funding or deposit inquiries, terminal/technology issues, and account Maintenance.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2015
Skills
- Safety and Security Regulations
- Account Management
- Inbound Customer Service
- Issue and Complaint Resolution
- Administrative and Office Support
- CPR Certified
Timeline
Badging Coordinator/Security Supervisor
Allied Universal Security Services
06.2022 - Current
Customer Service Agent
American Airlines
01.2021 - 04.2022
Customer Accounts Coordinator
Merchant One
03.2018 - 11.2020
High School Diploma -
Oxon Hill High School