Zakiyyah Byrd
Washington,DC
Summary
Motivated and detail-oriented professional with a proven track record and years in customer service related fields. Seeking to leverage expertise and contribute to a dynamic organization's success.
Overview
5
5
years of professional experience
Work History
Badging Coordinator/Security Supervisor
Allied Universal Security Services
06.2022 - Current
- Coordinated the design and production of custom badges for Amazon, ensuring timely delivery and maintaining a high level of quality control throughout the process.
- Completed access requests for employees as well as contractors and other 3rd party companies.
- Collaborated with cross-functional teams to identify training needs and develop online resources and tutorials, enhancing the efficiency and effectiveness of the badge program.
- Led a team of 10 security officers by providing clear instructions, guidance, and training, resulting in improved efficiency and a decrease in response time to security incidents.
- Conducted regular security audits and risk assessments, identifying vulnerabilities and recommending necessary improvements, leading to enhanced security measures and compliance with industry regulations.
Customer Service Agent
American Airlines
01.2021 - 04.2022
- Managed and coordinated flight bookings, ensuring a seamless travel experience for customers.
- Handled ticketing and check-in procedures, efficiently processing an average of 100 passengers per hour and reducing waiting times.
- Resolved customer complaints and inquiries, providing exceptional customer service and maintaining a positive attitude, resulting in an increase in customer loyalty.
- Maintained accurate flight schedules and communicated updates effectively to ensure on-time departures.
Customer Accounts Coordinator
Merchant One
03.2018 - 11.2020
- Managed a portfolio of 100+ customer accounts, ensuring timely and accurate processing of orders, payments, and credits, resulting in reduction in billing errors and an improved customer satisfaction rating.
- Resolved escalated customer issues, collaborating with sales, operations, and finance departments.
- Assisted with consumer needs such as funding or deposit inquiries, terminal/technology issues, and account Maintenance.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2015
Skills
- Safety and Security Regulations
- Account Management
- Inbound Customer Service
- Issue and Complaint Resolution
- Administrative and Office Support
- CPR Certified
Timeline
Badging Coordinator/Security Supervisor
Allied Universal Security Services
06.2022 - Current
Customer Service Agent
American Airlines
01.2021 - 04.2022
Customer Accounts Coordinator
Merchant One
03.2018 - 11.2020
High School Diploma -
Oxon Hill High School
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