Zakiyyah Cummings
Columbia,SC
Summary
Dynamic customer service professional with a proven track record at MTM Transportation, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and complaint resolution, I consistently exceed expectations while managing high-stress situations. Proficient in data entry and CRM software, I drive operational efficiency and satisfaction.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MTM Transportation
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Charter Communnications
04.2019 - 07.2024
- Maximized team productivity, providing ongoing training and coaching on best practices in digital sales.
- Maintained up-to-date knowledge of industry trends and best practices to ensure the company''s digital sales strategies remained competitive in the market.
- Boosted digital sales by developing and implementing targeted marketing strategies.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Clerical Associate
VIP Petcare
05.2017 - 04.2019
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
Education
Criminal Justice
Renton Technical College
Renton, WA05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
- Scheduling appointments
- Sales experience
- Document preparation
- Meeting coordination
- Clear communication
Timeline
Customer Service Representative
MTM Transportation
05.2024 - Current
Sales Associate
Charter Communnications
04.2019 - 07.2024
Clerical Associate
VIP Petcare
05.2017 - 04.2019
Criminal Justice
Renton Technical College
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