Summary
Overview
Work History
Education
Skills
Timeline
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Zakiyyah Dodard

Newark,NJ

Summary

Dynamic professional with a proven track record at Pin Point Millwork, enhancing team efficiency and client satisfaction through exceptional time management and relationship-building skills. Mastered new software applications swiftly, contributing to project success and operational improvements. Excelled in administrative duties and support services, demonstrating a keen ability to multitask and adapt under pressure.

Overview

2
2
years of professional experience

Work History

Assistant

Pin Point Millwork
07.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Improved organizational culture by planning and executing engaging team-building events.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.

Host

Hook & Reel Seafood
09.2023 - 12.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.

Cashier

McDonald's Fast Food Restaurant
08.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Central High School
Newark, NJ

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • File and Record Keeping
  • Support Services
  • Administrative duties
  • Office Administration

Timeline

Assistant

Pin Point Millwork
07.2024 - Current

Host

Hook & Reel Seafood
09.2023 - 12.2023

Cashier

McDonald's Fast Food Restaurant
08.2022 - 11.2022

Central High School

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Zakiyyah Dodard