Zakiyyah McGrady
Irvington,NJ
Summary
At USPS, I excelled in delivering exceptional service, forging strong customer relationships, and ensuring the integrity of sensitive materials. Demonstrating reliability and mail sorting expertise, I improved delivery efficiency and handled customer inquiries swiftly, embodying a results-oriented approach with a blend of hard and soft skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mail carrier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Mail Carrier
USPS
09.2017 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately Hundreds of customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
High School Diploma -
Irvington High School
Irvington, NJ06.2006
Skills
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Package handling
- Vehicle loading
- Mail Sorting
- Multitasking Abilities
- Reliability
Timeline
Mail Carrier
USPS
09.2017 - Current
High School Diploma -
Irvington High School
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