Zakiyyah Muhammad
Princeton Junction
Summary
Results-driven operations and customer service leader with 10+ years of progressive leadership experience in high-volume, fast-paced environments. Proven ability to lead teams, improve customer experience, drive quality and safety initiatives, and optimize operational performance. Strong background in people management, training, SOP compliance, logistics, and continuous improvement.
Overview
14
14
years of professional experience
Work History
Site Lead
Amazon.com, Inc.
03.2025 - Current
- Lead daily site operations while modeling customer-focused behaviors and service standards
- Serve as escalation point for customer and associate issues, driving timely resolution
- Partner with management to maintain safety, quality, and operational standards
- Identify operational trends, barriers, and improvement opportunities
- Support a strong site culture in a fast-paced, ambiguous environment
Yard Marshal / Shift Supervisor
Amazon.com, Inc.
09.2022 - 03.2025
- Supervised shift operations, staffing, and labor hours for projected volume
- Tracked and reported performance metrics, ATS, and labor utilization
- Coached associates on safety, quality, and productivity expectations
- Ensured SOP compliance and addressed operational and safety risks
- Provided vacation coverage for Area Managers and supported leadership continuity
Logistics Dispatch / Shift Assistant
Amazon.com, Inc.
09.2020 - 09.2022
- Managed staffing, onboarding, training, and shift performance tracking
- Oversaw logistics execution to ensure on-time dispatch and delivery performance
- Monitored driver performance, escalated risks, and implemented mitigation plans
- Supervised load-out quality and third-party contractor performance
- Served as Interim Area Manager, providing full operational oversight
Learning Trainer
Amazon.com, Inc.
07.2016 - 09.2020
- Led training programs for associates, drivers, and managers across multiple sites
- Assessed training needs and delivered onboarding, retraining, and skill development
- Conducted learning audits and reported results to operations leadership
- Developed ambassadors and trainers to support scalable learning initiatives
- Drove continuous improvement in training effectiveness, safety, and quality
Human Resources Operations Administrator
Amazon.com, Inc.
03.2019 - 07.2019
- Analyzed people metrics including attendance, labor hours, and timekeeping
- Supported managers with reporting, investigations, and HR initiatives
- Resolved system exceptions and employee inquiries
- Identified root causes and drafted data-driven solutions
Process Assistant | Inventory Control & Quality Analyst | ICQA Associate
Amazon.com, Inc.
01.2014 - 01.2016
- Supported daily department operations, labor allocation, and reporting
- Ensured inventory accuracy, conducted audits, and resolved discrepancies
- Contributed to SOP improvements and quality initiatives
Security Guard
Allied Barton
01.2012 - 01.2015
- Responded to emergencies, conducted safety patrols, and monitored CCTV
Loss Prevention / Quality Associate
RadioShack
01.2012 - 01.2015
- Investigated inventory loss, handled customer issues, and supported store operations
Education
Some College (No Degree) - Human Resources Management
Thomas Edison State University
Trenton, NJSkills
- Operations & Site Leadership
- Customer Experience & Service Excellence
- People Management & Coaching
- Quality Assurance & SOP Compliance
- Performance Metrics & Reporting
- Continuous Process Improvement
- Risk & Safety Management
- Training, Onboarding & Development
- Resource & Labor Planning
- Vendor & Third-Party Oversight
Timeline
Site Lead
Amazon.com, Inc.
03.2025 - Current
Yard Marshal / Shift Supervisor
Amazon.com, Inc.
09.2022 - 03.2025
Logistics Dispatch / Shift Assistant
Amazon.com, Inc.
09.2020 - 09.2022
Human Resources Operations Administrator
Amazon.com, Inc.
03.2019 - 07.2019
Learning Trainer
Amazon.com, Inc.
07.2016 - 09.2020
Process Assistant | Inventory Control & Quality Analyst | ICQA Associate
Amazon.com, Inc.
01.2014 - 01.2016
Security Guard
Allied Barton
01.2012 - 01.2015
Loss Prevention / Quality Associate
RadioShack
01.2012 - 01.2015
Some College (No Degree) - Human Resources Management
Thomas Edison State University