Z. Jackson
Lakeview Health
Jacksonville
1
Certification
9
years of professional experience
Over 8+ years in crisis response with experience in behavioral health, de-escaltion, dispatch, and transaction processing. Strong documentation, multitasking, and problem-solving skills support accurate records, efficient workflows, and timely response in high-pressure settings.
Work History
Behavioral Health Technician/Medication Technician
3 Years 2 Months- Monitored patient behavior and reported changes to clinical staff promptly.
- De-escalated escalating behaviors using calm communication and approved intervention techniques.
- Supported daily group activities and maintained structured therapeutic milieu.
- Documented observations, incidents, and interventions in accurate shift records.
- Collaborated with nurses and therapists to reinforce treatment plan goals.
- Guided patients through transitions, appointments, and recreational activities securely.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Trade Processor
1 Year 7 Months- Processed high-volume financial transactions with strong accuracy, meeting service standards and compliance requirements.
- Reviewed account documentation to verify completeness, resolve discrepancies, and prevent processing delays.
- Reconciled transaction records against system data to identify exceptions and ensure ledger integrity.
- Coordinated workflow queues to prioritize urgent items and maintain timely case resolution.
- Improved processing efficiency by streamlining routine checks and reducing manual rework.
- Investigated mismatched entries and escalated complex issues for prompt corrective action.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Police Emergency Communications Officer
4 Years 3 Months- Dispatched law enforcement units using CAD and radio systems with accurate, timely communication.
- Monitored multiple channels simultaneously to coordinate response during high-volume emergency operations.
- Answered emergency and non-emergency calls, prioritized incidents, and gathered critical information for dispatch.
- Entered, updated, and verified incident data in records systems to support responder awareness.
- Provided pre-arrival instructions and calm caller support during medical and public safety emergencies.
- Coordinated with officers, supervisors, and partner agencies to resolve complex dispatch situations.
- Trained new communications staff on call-taking procedures, radio etiquette, and emergency protocols.
Education
High School Diploma
Bachelor of Science - Human Services
Skills
Crisis intervention
Crisis handling
Conflict de-escalation
Conflict resolution
Mental health support
Behavioral intervention
Suicide prevention
Substance use awareness
Documentation
Records maintenance
Multitasking and organizing
Team leadership
Problem-solving
Active listening
Certification
- Certified BLS/CPR
- Certified CPI
Timeline
Behavioral Health Technician/Medication Technician
Lakeview Health
08.2023 - CurrentRead More
Trade Processor
BNY Mellon
01.2022 - 08.2023Read More
Police Emergency Communications Officer
Jacksonville Sheriff's Office
10.2017 - 01.2022Read More
Florida State College
Bachelor of Science from Human Services
Read More
Woodside High School
High School Diploma
Read More