Summary
Overview
Work History
Education
Skills
Timeline
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Zakkiyya Sewell

Customer Service
Burlington,MA

Summary

Thorough Service Representative with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

8
8
years of post-secondary education
9
9
years of professional experience

Work History

Barista

Starbucks
Charlestown, MA
02.2019 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Handled transactions, payment processing, cash change and issuing of receipt.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Taught proper procedures and strategies for success to new employees.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled cash and processed payments accurately to avoid errors.

Customer service

G2 Secure Staff
Boston, MA
01.2018 - 08.2018
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Observed safety and privacy procedures in handling passengers' property.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.

Security Guard

Securitas Security Services USA, Inc
Boston, MA
04.2017 - 12.2017
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.

OFFICE MANAGER ASSISTANCE

TSAVO TRANSPORTATION LLC
Lawrence, MA
08.2015 - 11.2016
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained computer and physical filing systems.

Cashier/Customer Service

Hanscom Class Six - Hanscom AFB
, MA
06.2014 - 08.2016
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Operated cash register to record all transactions accurately and efficiently.
  • Assisted customers with special services, account updates and promotional options.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.

Shift Leader

Dunkin' Donuts - Hanscom AFB
, MA
10.2013 - 07.2015
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Made and served multiple café beverages per day with speed, quality and consistency.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Handled transactions, payment processing, cash change and issuing of receipt.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Education

Associate - Liberal Arts

BUNKERHILL COMMUNITY COLLEGE
09.2011 - 05.2019

DIPLOMA - undefined

BEDFORD HIGH SCHOOL

Skills

Exceptional customer service

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Timeline

Barista

Starbucks
02.2019 - Current

Customer service

G2 Secure Staff
01.2018 - 08.2018

Security Guard

Securitas Security Services USA, Inc
04.2017 - 12.2017

OFFICE MANAGER ASSISTANCE

TSAVO TRANSPORTATION LLC
08.2015 - 11.2016

Cashier/Customer Service

Hanscom Class Six - Hanscom AFB
06.2014 - 08.2016

Shift Leader

Dunkin' Donuts - Hanscom AFB
10.2013 - 07.2015

Associate - Liberal Arts

BUNKERHILL COMMUNITY COLLEGE
09.2011 - 05.2019

DIPLOMA - undefined

BEDFORD HIGH SCHOOL

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